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Oracle 1Z1-456 exam : Oracle Fusion Customer Relationship Management 11g Sales Essentials

1Z1-456 Exam Questions
  • Exam Code: 1Z1-456
  • Exam Name: Oracle Fusion Customer Relationship Management 11g Sales Essentials
  • Updated: Aug 11, 2026
  • Q & A: 133 Questions and Answers
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Oracle 1Z1-456 Exam Syllabus Topics:

SectionWeightObjectives
Sales Analytics and Integration15%- Sales reports and dashboards
- Data import/export
- Basic integration concepts
Lead and Opportunity Management25%- Opportunity creation and tracking
- Competitor and reference management
- Sales processes and stages
- Lead qualification and conversion
Accounts and Contacts Management20%- Create and manage accounts
- Customer data sharing and security
- Manage contacts and relationships
Forecasting and Territory Management20%- Quota management
- Define territories and assignment rules
- Create and submit forecasts
- Forecast adjustments and reviews
Configuration and Setup5%- Profile options
- Lookup types and values
Oracle Fusion Sales Overview15%- Architecture and components
- Navigation and user interface
- Key sales functionality

Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

1. The design team would like to make changes to the Sales dashboard for the sales VP in Oracle Fusion Sales. What is the navigation path to make the changes?

A) Administration> Oracle Composer > Personalization> Sales Account Region
B) Oracle Composer> Sales Dashboard > Customize Home Pages > Sales VP
C) Sales Dashboard > Administration > Customization Manager> Sales VP
D) Sales Dashboard > Personalization > Customization Manager> Job Role
E) Sales Dashboard > Administration> Customize Home Pages >Job Role


2. For a sales quota plan, a sales administrator selects a territory quota formula and, seasonality factor group to apply to all territories. However, for one specific territory, the sales administrator selects a different territory quota formula and a seasonality factor group.
Which statement is correct?

A) Only seasonality group of a sales quota plan overrides seasonality factor group of a territory quota plan.
B) Territory quota formula and seasonalityfactor group of a territory quota plan override sales quota plan options.
C) Territory quota formula and seasonality factor group of a sales quota plan override territory quota plan options.
D) Only territory quota formula of a sales quota plan overrides territory quota formula of a territory quota plan.


3. Identify three true statements regarding auto inclusion of items in a forecast process.

A) revenue items with "Always include" enabled, with override enabled in the forecast
B) revenue items that are closed as won
C) revenue items that are closed as lost
D) revenue items with a close date that falls within the forecast period
E) revenue items with "Always include" enabled, with no override enabled in the forecast


4. Identify two activities that the Refresh Forecast process performs during a sales forecast.

A) verifies that the opportunities are present with revenue line Items, and notifies the user if the revenue line items are missing
B) ensures that the forecasting schedule is generated and has the correct due date
C) updates the latest changes to the territory hierarchy
D) keeps the forecast items that no longer meet forecast criteria
E) keeps future unfrozen forecast synchronized with the current opportunity data


5. A sales representative has Full access to an opportunity, and would like to change the opportunity's original owner manually. What type of access to the opportunity will the on owner have after the change?

A) The previous owner stays as a non-primary team member and cannot be manually removed from the team.
B) The previous owner will have full access to the opportunity.
C) The previous owner slays as one of the opportunity owners, along with the newly assigned owner unless manually removed from the team.
D) The previous owner stays as one of the opportunity owners, along with the newly assigned owner, and cannot be manually removed from the team.
E) The previous owner stays as a non primary team member, unless manually removed from the team.


Solutions:

Question # 1
Answer: C
Question # 2
Answer: B
Question # 3
Answer: D
Question # 4
Answer: B,E
Question # 5
Answer: E

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