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Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Your customer's site consists of four business units using four different interfaces.
To avoid any configuration changes affecting other business units they have created four test environments for all system changes to be deployed and tested for each business unit before moving and changes into production.
Following the standard deployment method, how many deployments (excluding the copy between environments) must take place for the changes to be live in production, if they are customer portal changes for each of the four interfaces on each of the four environments?

A) 28
B) 30
C) 38
D) 34
E) 40
F) 32
G) 36

2. Which are two true statements about chat surveys?

A) When displaying a link to a chat survey, customer information cannot be linked back to the chat.
B) You can create a chat rule to pop up a transactional survey at the end of a chat.
C) Sending a link to a survey can only be done by the agent during or at the end of chat.
D) You can create a chat rule to email a transactional survey to the customer at the end of a chat.

3. You have created an add-in that utilizes the SOAP API, and uploaded it to the agent desktop and the incident workspace so that agents can access your custom product registration table.
The agents are getting an error when trying to use the add-in.
Which three permissions are required for an Agent to use an add-in an incident workspace?

A) Account Authentication
B) Custom Object Create
C) Object Designer
D) Custom Object Read
E) Session Authentication

4. When using standard reports within the Analytics module there is a limit to what can be edited in each report.
Select the two items that are editable on a standard report.

A) Schedules
B) Column Headings
C) Graphs
D) Non Selectable Filters
E) Report Heading
F) Permissions

5. Your customer would like to have the default search report (Answers - Complex Expression Search Default) on their customer portal page altered with the following requirements.
-They want the New and Update tags to be displayed for only 7 days. -They want to display the Answer's score.
Identify the two options that will enable you to complete the requirements.

A) Unhide the computed score (solved) column.
B) Delete the exceptions for New and Updated.
C) Insert the score (solved count) columns.
D) Update the configuration settings of ANS_NEW_INC_DURATION and ANS_UPD_INC_DURATION.
E) Change the variables for $new and $updated.

Solutions: