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Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Your customer's site consists of four business units using four different interfaces.
To avoid any configuration changes affecting other business units they have created four test environments for all system changes to be deployed and tested for each business unit before moving and changes into production.
Following the standard deployment method, how many deployments (excluding the copy between environments) must take place for the changes to be live in production, if they are customer portal changes for each of the four interfaces on each of the four environments?

A) 28
B) 30
C) 38
D) 34
E) 40
F) 32
G) 36

2. Referring to custom fields in the system, identify the column identifier that indicates it is a custom field.

A) RN$
B) $C
C) CF$
D) C$
E) CO$

3. Your customer is going to have three brand-related incident queues.
They need to do an order routing of incidents created through an email channel to different queues.
Identify the correct options to configure your routing rules for initial routing.

A) Create a rule where the sender's domain = a branch, route the incident to the matching brand.
B) Create a rule to route to each brand queue from the corresponding service mailbox in the "initial" state.
C) Create a rule to route to each brand queue from the corresponding service mailbox in the "progress" state.
D) Create a rule where if a subject contains the brand name, it should be routed to a brand queue.

4. Your customer is editing a contact workspace that is the parent of a object customer. They do not see the child custom object information.
Select the three areas to check to verify that the condition is correct.

A) The custom object has a relationship with the parent.
B) The profile has custom object permissions.
C) The custom object has an associated workspace.
D) The custom object was deployed.
E) The custom object has workspace permissions.

5. Incident #120703-002539 was submitted on Tuesday, July 3, 2012 at 1:00 pm.

At what time the initial Response Due (incidents.rel_due) field be stamped using the response requirements shown?

A) Thursday, July 5, 2012 at 12:00 pm
B) Thursday, July 5, 2012 at 1:00 pm
C) Tuesday, July 3, 2012 at 9:00 pm
D) Saturday, July 7, 2012 at 12:00 pm
E) Wednesday, July 4, 2012 at 12:00 pm

Solutions: