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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following is the correct set of steps for the continual service improvement model/approach?

A) What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
B) Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
C) Where do we want to be?; How do we get there?; How do we check we have arrived?; How do we keep the momentum going?
D) Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution

2. At which stage of the service lifecycle should the processes needed to operate a new service be defined?

A) Service design: Design the processes
B) Service transition: Plan and prepare for deployment
C) Service strategy: Develop the offerings
D) Service operation: IT operations management

3. Effective release and deployment management enables the service provider to add value to the business by?

A) Ensures that the fastest servers are purchased
B) Verifying the accuracy of all items in the configuration management database
C) Delivering change, faster and at optimum cost and minimized risk
D) Ensuring that all assets are accounted for

4. Which of the following sentences BEST describes a Standard Change?

A) A change that is made as the result of an audit
B) A change to the service provider's established policies and guidelines
C) A change that correctly follows the required change process
D) A pre-authorized change that has an accepted and established procedure

5. Which of the following availability management activities are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution

A) Neither of the above
B) 1 only
C) 2 only
D) Both of the above

Solutions: