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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Verfügbarkeitsverwaltungsaktivitäten? Wird als proaktiv angesehen und nicht als reaktiviert
1. Überwachung der Systemverfügbarkeit
2. Designing Verfügbarkeit in eine vorgeschlagene Lösung

A) 2 nur
B) Keine der oben genannten
C) Beides
D) 1 nur

2. Welcher Prozess enthält die Unterprozesse Business, Service und Component?

A) Finanzverwaltung
B) Service Level Management
C) Incident Management
D) Kapazitätsmanagement

3. Welche davon ist die BESTE Beschreibung einer Freigabeeinheit?

A) Eine Metrik zur Messung der Effektivität des Release- und Deployment-Management-Prozesses
B) Der Teil eines Dienstes oder einer IT-Infrastruktur, der normalerweise zusammen freigegeben wird
C) Der kleinste Teil einer Service- oder IT-Infrastruktur, der unabhängig geändert werden kann
D) Der Teil eines Dienstes oder einer IT-Infrastruktur, der von einem bestimmten Release geändert wird

4. Welche der folgenden Aussagen ist INKORREKT?

A) Das SKMS kann Benutzerfertigkeitsstufen enthalten
B) Das SKMS ist Teil des Configuration Management System (CMS).
C) Das SKMS kann Daten zur Leistung der Organisation enthalten
D) Das Service Knowledge Management System (SKMS) enthält Configuration Management-Datenbanken (CMDB).

5. Welche der folgenden Maßnahmen sollte beim Schließen eines Vorfalls ergriffen werden?
1.Überprüfen Sie die Incident-Kategorisierung und korrigieren Sie sie gegebenenfalls
2.Überprüfen Sie, ob der Benutzer mit dem Ergebnis zufrieden ist

A) nur 1
B) Beides
C) nur 2
D) Keines der oben genannten

Solutions: