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Peoplecert ITIL 4 Specialist: Create, Deliver and Support : ITIL-4-CDS Exam

ITIL-4-CDS Exam Questions
  • Exam Code: ITIL-4-CDS
  • Exam Name: ITIL 4 Specialist: Create, Deliver and Support
  • Updated: Sep 30, 2026
  • Q & A: 89 Questions and Answers
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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Plan and build service value streams25%- Resource and capability management
  • 1. Buy vs build and sourcing strategies
    • 2. Planning and allocation
      - Service value system and value streams
      • 1. Designing value streams and workflows
        • 2. Core concepts and principles
          Topic 2: Deliver and transition services25%- Service transition and change management
          • 1. Change enablement and release management
            • 2. Deployment and implementation
              - Service delivery and operational practices
              • 1. Service integration and management
                • 2. Service operation and control
                  Topic 3: Create and develop services25%- Quality assurance and validation
                  • 1. Testing and verification
                    • 2. Service level management
                      - Service design and development practices
                      • 1. Service components and architecture
                        • 2. Requirements definition and specification
                          Topic 4: Support and improve services25%- Service support and incident management
                          • 1. Incident and problem management
                            • 2. Service desk and request fulfilment
                              - Performance measurement and improvement
                              • 1. Metrics and monitoring
                                • 2. Continual improvement practices

                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

                                  Question #1

                                  To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream. Which improvement is MOST LIKELY to improve the entire value stream?

                                  • A. Reducing the time spent assessing and approving changes
                                  • B. Minimizing handoffs between specialists within a development team
                                  • C. Designing a continuous integration/continuous delivery pipeline
                                  • D. Reducing the time it takes to provide environments for projects
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  Question #2

                                  An organization has many team members who work independently and spend time on the work which interests them the most.
                                  Which recommendation is MOST applicable to this situation?

                                  • A. Encourage informal teams across the organization
                                  • B. Hold regular meetings focusing on problem solutions
                                  • C. Incorporate the organization's vision into the team culture
                                  • D. Promote a culture of learning and development
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  Question #3

                                  Which is an example of results-based measurement and reporting?

                                  • A. Measuring and reporting customer satisfaction with closed incidents
                                  • B. Measuring and reporting the number of supplier-related interruptions to a service
                                  • C. Measuring and reporting the cost of providing a service to customers and users
                                  • D. Measuring and reporting the number of hours worked by service desk staff
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #4

                                  Which is an example of a divisional organizational structure?

                                  • A. An organization which has a different business unit for each of its products
                                  • B. An organization which does not have a layered management structure
                                  • C. An organization which has arranged its teams in a hierarchical authority structure
                                  • D. An organization which uses a grid of reporting relationships
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #5

                                  In which circumstances should an organization buy, rather than build, software?

                                  • A. The requirements of the organization are frequently changing because of rapid expansion
                                  • B. The software is widely available and its features are standardized across most organizations
                                  • C. The consumers of the software have many and varied customization requirements
                                  • D. The organization is part of a regulated industry and has a strong focus on internal policies
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

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