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Cisco Unified Contact Center Enterprise Implementation(UCCEI) : 642-242 Exam

642-242 Exam Questions
  • Exam Code: 642-242
  • Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)
  • Updated: Jul 23, 2026
  • Q & A: 135 Questions and Answers
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Cisco 642-242 Exam Syllabus Topics:

SectionObjectives
Configuration and Implementation- Call routing configuration
  • 1. Call treatment configuration
    • 2. Dial plan setup
      - Cisco CVP integration
      Cisco Unified Contact Center Enterprise Architecture- UCCE system components and architecture
      • 1. Router and Logger roles
        • 2. Peripheral Gateway (PG) functions
          - Call flow and high-level design
          Scripting and Call Control- Routing scripts design
          • 1. Call flow scripting logic
            • 2. Skill-based routing
              Installation and Deployment- UCCE software installation
              • 1. Server prerequisites
                • 2. Component deployment sequence
                  Troubleshooting- Call flow debugging
                  - Common deployment issues
                  Administration and Maintenance- User and agent management
                  - System monitoring and reporting

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