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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Cisco provides a VRU Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?

A) to size the private network that is required between call routers A and B for this specific Peripheral Gateway traffic flow
B) to size the visible network that is required between the Peripheral Gateway and the Cisco Unified Communications Manager cluster
C) to size the private network that is required between the Peripheral Gateway Side A and B
D) to size the visible network that is required between the Peripheral Gateway and the call router

2. In the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, how many total lines can the CTI Desktop monitor on the Cisco Unified IP phone?

A) fivE. two ACD and three personal lines
B) two: one ACD and one personal lines
C) threE. two ACD and one personal lines
D) four: one ACD and three personal lines
E) fivE. one ACD and four personal lines
F) threE. one ACD and two personal lines
G) four: two ACD and two personal lines

3. During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the Cisco Unified IP IVR engaged?

A) from the call arrival to the point that the agent answers
B) from the call arrival to the point that the agent is ready
C) from the transfer to IVR to the point that the agent answers
D) from the transfer to IVR to the point that the agent hangs up

4. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, historical interval reports can be generated in either 15-minute or 30-minute intervals. Which statement is true?

A) The Cisco ICM database schema was updated to include new quarter-hour tables, which are only populated when the 15-minute interval option is used.
B) The Cisco ICM database schema contains half-hour tables, but they are no longer populated unless the 30-minute interval option is used.
C) All peripherals in the Cisco Unified Contact Center Enterprise must use the same interval-reporting method, either 30-minute or 15-minute.
D) The Cisco ICM database schema was updated to include new interval tables, which are populated for both 30-minute or 15-minute data, but the original half-hour tables are not populated.

5. Under which circumstances can the visible and private networks be converged in the Cisco Unified Contact Center Enterprise system?

A) under no circumstances
B) when the Cisco Catalyst switch has dual power supplies
C) in cases in which there is gigabit bandwidth between sites
D) when QoS is enabled on both networks

Solutions: