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| Section | Weight | Objectives |
|---|---|---|
| HP BSM Overview and Value Proposition | 25% | - HP BSM architecture and components - Value propositions for IT executives and stakeholders - Business Service Management concepts - Competitive differentiators |
| Customer Challenges and Solution Alignment | 25% | - ROI and business benefit communication - Business and IT operational challenges - Mapping challenges to BSM capabilities |
| Selling and Qualification Process | 20% | - Discovery and qualification questions - Identifying opportunities and customer personas - Positioning and closing strategies |
| BSM Solution Areas | 30% | - Operations Bridge and integration - Application Performance Management - Service Intelligence and Analytics - Network Management - Systems and Infrastructure Management |
1. Which IT activities are supported by the BSM Application Performance Management Solution? (Select two.)
A) providing cross-domain visibility of IT infrastructure events to remove duplication
B) providing end-user monitoring to track business service levels
C) providing proactive policy enforcement and compliance reporting
D) providing faster server provisioning time
E) providing alerts to system abnormalities and events before they cause an outage
2. Where can you find license SKU and pricing information for HP BSM Network Management?
A) Sales Awareness Webinars
B) BSM datasheets
C) www.hp.com/software
D) Pricing Guides on HP Partner Central
3. Where can you find license SKU and pricing information for HP BSM Application Performance Management?
A) Sales Awareness Webinars
B) BSM datasheets
C) www.hp.com/software
D) Pricing Guides on HP Partner Central
4. Which Network Management business challenges do IT executives face that are solved through BSM? (Select two.)
A) providing better asset management tracking
B) meeting and reporting on compliance and regulatory requirements
C) monitoring security breaches more effectively
D) reducing data center power consumption
E) reducing costs through tool consolidation
5. Which customer challenge does BSM Systems management most specifically address?
A) need to develop a multi-screen monitoring view of the cross-domain infrastructure
B) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
C) inability to detect the root-cause of an application problem
D) inability to provide a holistic and cross-domain view of their entire IT infrastructure
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: B,C | Question # 5 Answer: A |
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