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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Universal Containers is in the planning phase of its Sales Cloud implementation. In a recent discussion, the CEO expressed a desire to measure the return on investment (ROI) of its sales and marketing efforts by location.
Which solution should the consultant recommend?

A) Track total cases submitted by lead source and location.
B) Track total opportunity pipeline by lead source and location.
C) Track total accounts created by lead source and location.

2. Universal Containers has implemented Salesforce for all of its sales reps. All sales reps are required to select the win or loss stage on every closed opportunity. Managers like to measure the win ratio for all of the sales reps.
How should a consultant meet the requirement?

A) Build a custom report on Opportunity with custom summary formulas to show win ratio.
B) Ensure that all managers have access to the standard Win report.
C) Create 3 custom formula field on Opportunity to capture the win ratio for opportunities.

3. Sales leadership at Universal Containers is concerned that sales reps are negotiating deals with contacts without the authority to make a decision, resulting is lost deals.
What should the consultant recommend to resolve the issue?

A) Require sales reps to add the stakeholder as the decision make on each opportunity before the rep can progress the stage.
B) Allow sales reps to mark the contact on each opportunity as ''Primary'' to indicate the decision maker.
C) Enable Opportunity Teams so sales reps can track the decision maker for each opportunity.

4. Cloud Kicks (CK) plans to implement Advanced Currency Management in Sales Cloud. CK has roll-up summary fields on the Opportunity.
What should CK consider when enabling Advanced Currency Management in its Sales Cloud org?

A) Opportunity roll-up summary fields will update from the Opportunity Line Item object.
B) Opportunity cross-object formulas always use the dynamic conversion rate for currency conversion.
C) Dated exchange rates are used in Opportunity forecasting or currency fields in other types of reports.

5. Universal Containers (UC) has acquired another company that uses Sales Cloud and is migrating its legacy data, email alerts, and approval processes.
Which steps should the consultant perform to maintain data integrity?

A) Use the Sales Cloud clone feature to migrate email alerts and approval processes into UC's Sales Cloud org.
B) Insert users and migrate email alerts and approval processes into UC's Sales Cloud org.
C) Merge data from the existing Sales Cloud org into UC's Sales Cloud org, migrate email alerts, approval processes, and then users.

Solutions: