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ServiceNow CIS-ITSM日本語 exam : Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版)

CIS-ITSM日本語 Exam Questions
  • Exam Code: CIS-ITSM-JPN
  • Exam Name: Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版)
  • Updated: Sep 16, 2026
  • Q & A: 200 Questions and Answers
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ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) exam is designed for IT professionals who specialize in ServiceNow IT Service Management (ITSM). CIS-ITSM-JPN exam is targeted towards individuals who have experience in implementing and configuring ITSM solutions using the ServiceNow platform. The CIS-ITSM certification validates an individual’s skills and knowledge in implementing ITSM processes, configuring the ServiceNow platform, and managing ITSM applications.

The ServiceNow CIS-ITSM-JPN exam consists of about 60 multiple-choice questions, which must be completed within 90 minutes. The questions are designed to test the candidate's knowledge and understanding of ITSM concepts, as well as their ability to apply this knowledge to real-world scenarios. Candidates must score at least 70% to pass the exam and earn their CIS-ITSM certification.

Reference: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=6c8e1d77dbc27f40de3cdb85ca961970

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Earning the CIS-ITSM certification can bring numerous benefits to IT professionals and their organizations. It demonstrates a strong understanding of IT service management best practices and ServiceNow's capabilities, which can lead to improved job opportunities and career growth. It also provides organizations with confidence that their IT professionals possess the necessary skills to effectively implement and manage ServiceNow ITSM solutions.

The CIS-ITSM exam covers a wide range of topics, including incident management, problem management, change management, request fulfillment, knowledge management, and service catalog management. Candidates are also tested on their understanding of ITSM frameworks, such as ITIL, and how ServiceNow ITSM solutions can be used to support ITSM processes.

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ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:

SectionWeightObjectives
Knowledge Management5-10%- Knowledge base structure
  • 1. Search and publication
  • 2. Integration with incidents and problems
  • 3. Article types and workflows
Reporting and Analytics5-10%- Performance analytics for ITSM
  • 1. Real-time reporting capabilities
  • 2. Metric definition and KPI setup
  • 3. Dashboard creation
ITSM Framework and Setup20-25%- ITSM Pro functionality and capabilities
  • 1. Process activator features
  • 2. Baseline configuration
  • 3. ITSM license requirements
- Service catalog and service offerings
  • 1. Catalog configuration
  • 2. Workflow editor for catalog items
  • 3. Variable sets and question blocks
Asset Management Integration5-10%- Hardware and software asset tracking
  • 1. Asset lifecycle management
  • 2. Lease and warranty management
  • 3. CI to asset relationship
Service Level Management10-15%- SLA definitions and metrics
  • 1. SLA reporting and dashboards
  • 2. SLA configuration in ServiceNow
  • 3. SLA timers and pause conditions
Incident Management15-20%- Incident creation and management
  • 1. SLA configuration and monitoring
  • 2. Assignment rules and escalation
  • 3. Incident states and workflow
- Integration with other processes
  • 1. Knowledge base integration
  • 2. Problem management linkage
  • 3. Change management connection
Change Management15-20%- Change calendar and planning
  • 1. Conflict detection
  • 2. Implementation plan creation
  • 3. Change calendar configuration
- Change request lifecycle
  • 1. Approval workflows and routing
  • 2. Change models and categories
  • 3. Risk assessment and CAB scheduling
ServiceNow Platform Fundamentals15-20%- ServiceNow architecture and UI navigation
  • 1. Configuration and customization basics
  • 2. Application Navigator and search capabilities
  • 3. Lists, forms, and UI policies
Problem Management10-15%- Problem workflow and states
  • 1. Problem categorization and prioritization
  • 2. Known error database (KEB)
  • 3. Linking incidents to problems
Configuration Management (CMDB)10-15%- CMDB fundamentals
  • 1. CI classes and relationships
  • 2. Discovery integration
  • 3. CI data quality and reconciliation

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