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Oracle Fusion Service 2026 Implementation Professional : 1Z0-1064-26 Exam

1Z0-1064-26 Exam Questions
  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Oct 02, 2026
  • Q & A: 79 Questions and Answers
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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Data Migration and Integration- Data import/export
  • 1. Import Management tool
    • 2. FBDI import
      Topic 2: Digital Customer Service and Chat- Chatbot and automation
      • 1. Virtual assistant configuration
        - Digital Customer Service (DCS)
        • 1. Embedding Fusion Service in external apps
          • 2. UI themes and branding
            Topic 3: Managing and Extending Service Requests- Service Request configuration and lifecycle management
            • 1. Service catalog and category hierarchy
              • 2. Profile options and system configuration
                • 3. SR outcomes and resolutions
                  • 4. Scheduled processes and automation
                    • 5. User and role management
                      - Application Composer extensions
                      • 1. Groovy scripting for business logic
                        • 2. Object workflows
                          • 3. Custom objects and fields
                            Topic 4: Customer Entitlements and Action Plans- Action Plans
                            • 1. Execution within service requests
                              • 2. Action plan templates
                                - Entitlements and SLAs
                                • 1. Coverage and service tiers
                                  • 2. Milestones and operating calendars
                                    • 3. Notifications and performance tracking
                                      Topic 5: Work Assignment and Routing- Queues and assignment rules
                                      • 1. Assignment rules based on SR attributes
                                        • 2. Agent capacity and availability
                                          • 3. Queue configuration
                                            - Omnichannel routing
                                            • 1. Cross-channel workload distribution
                                              • 2. Work starvation prevention
                                                Topic 6: Computer Telephony Integration (CTI)- Telephony integration setup
                                                • 1. Call flows configuration
                                                  • 2. Screen pop functionality
                                                    • 3. Redwood CTI toolbar setup
                                                      Topic 7: Productivity and Contact Center Tools- Agent productivity tools
                                                      • 1. Hotkeys and shortcuts
                                                        • 2. SmartText configuration
                                                          • 3. Dashboards and analytics
                                                            Topic 8: Redwood UX and AI Features- AI capabilities
                                                            • 1. Knowledge recommendations
                                                              • 2. SR classification AI
                                                                - Redwood interface configuration
                                                                • 1. Activities timeline
                                                                  • 2. Workflow implementation platform
                                                                    Topic 9: Notifications, Emails, and Interactions- Email processing
                                                                    • 1. Email templates and interaction tracking
                                                                      • 2. Inbound/outbound email channels
                                                                        - Notifications and collaboration
                                                                        • 1. Internal collaboration tools
                                                                          • 2. In-app notifications

                                                                            Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                                                            Question #1

                                                                            Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
                                                                            What are two advantages of creating a new service catalog instead of using an existing one?

                                                                            • A. allows the display of a product hierarchy specifically for service purposes
                                                                            • B. allows you to use the same product hierarchy as sales
                                                                            • C. requires less work and effort
                                                                            • D. allows use of a simpler hierarchy
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: B,C  🗳️

                                                                            Question #2

                                                                            You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
                                                                            Identify two valid approaches to get this large volume of data.

                                                                            • A. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
                                                                            • B. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
                                                                            • C. You can download large volumes of SR data from the Analytics interface.
                                                                            • D. You must retrieve large volumes of data through a REST API endpoint.
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: B,C  🗳️

                                                                            Question #3

                                                                            Your customer asked you to modify the default severity value for new service requests.
                                                                            Which three steps should you follow to make the change?

                                                                            • A. Modify the Profile Value and save.
                                                                            • B. Select View > Detach.
                                                                            • C. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
                                                                            • D. Lock the Profile Option for editing.
                                                                            • E. Unlock and publish the new selected profile value.
                                                                            • F. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: A,E,F  🗳️

                                                                            Question #4

                                                                            Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
                                                                            Identify three advantages of selecting the category correctly.

                                                                            • A. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
                                                                            • B. Categories determine the steps an agent must follow to close the service request.
                                                                            • C. The hierarchical structure of the categories helps to improve the service request classification.
                                                                            • D. Filter the selection of the product related to the service request, when filtering by a particular category.
                                                                            • E. Categories facilitate the assignment of an agent to the service request.
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: A,C,E  🗳️

                                                                            Question #5

                                                                            Select three correct limits and restrictions when importing data from a file.

                                                                            • A. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
                                                                            • B. Both create and update operations are available for imported records.
                                                                            • C. By default, the import starts immediately after it is activated.
                                                                            • D. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
                                                                            • E. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: B,C,D  🗳️

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