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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. The goal of Operations Management is to create processes which ensure the three Es: Efficiency, Effectiveness and Efficacy. What is meant be Efficacy?

A) the process is cost-effective
B) the process meets the intended purpose
C) the process produces as little waste as possible
D) the process is optimised

2. Managing the supply chain, inventory and the implementation of Lean processes fall under which category of activity of the Operational Process?

A) developing
B) designing
C) directing
D) delivery

3. Which of the following is not a key stakeholder in the implementation of Six-Sigma?

A) customers
B) suppliers
C) processes
D) employees

4. Companies that have high-visibility processes require higher levels of customer management skills than companies with low-visibility processes. Is this TRUE?

A) no- low visibility companies must focus on increasing levels of customer service
B) no- all companies require customer management skills
C) yes- high visibility companies often have lower operating costs because of this
D) yes- high visibility companies often have higher operating costs because of this

5. An 'Order Qualifying' Objective contributes to the success of a business in that it is a criteria that will guarantee a customer will purchase an item. Is this sentence TRUE?

A) no- this means a customer will buy from the organisation, but not this particular product
B) yes- these objectives always guarantee a sale
C) no- order qualifying is the process of accepting an order from a client, which may be rejected by the organisation
D) yes- this means the product is superior to that of competitors

Solutions: