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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:

1. What is the objective of the Security Management process?

A) to manage information security effectively for IT staff
B) to manage information security effectively relating to the financial administration of service activities
C) to manage information security effectively within all service activities
D) to manage information security effectively for critical services only

2. What is a Known Error?

A) A Problem that cannot be matched
B) A serious incident whose resolution is known
C) A Problem for which the cause and Workaround have been identified
D) A Problem that is resolved

3. What is a Configuration Baseline?

A) The change requests allocated to a release
B) A benchmark of the service provider's capability
C) A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time
D) A configuration audit report

4. Which process has the objective to ensure that the available supply of processing power matches the business demands, both now and in the future?

A) Availability Management
B) Capacity Management Financial
C) Management for IT Services
D) IT Service Continuity Management

5. In the context of standards, what does the term "conformity" stand for?

A) Verification of supplier certification
B) Alignment of an audit nonconformity report to a re-audit report
C) Quality Management System certification by an approved body
D) Compliance with a requirement

Solutions: