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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. ユーザーが作業を継続できるようにする一時的な解決策とは何ですか?

A) 変更要求 (RFC)
B) 回避策
C) 既知のエラー
D) サービスリクエスト

2. 問題管理プロセスの次のアクティビティのうち、変更管理プロセスに関連するものはどれですか?

A) 問題の特定
B) 問題の修正
C) 解決策を検討中
D) 問題の分類

3. プロセスオーナーとプロセスマネージャーの違いは何ですか?

A) プロセス所有者はディレクター、プロセス管理者はマネージャーです
B) プロセス所有者はマネージャーの証明書を、プロセスマネージャーはプラクティショナーの証明書を持っている必要があります。
C) プロセス オーナーはビジネス リーダーと直接連携し、プロセス マネージャーは IT 部門内でのみ連携します。
D) プロセス所有者はプロセスの有効性に対して責任を負い、プロセス マネージャーはプロセスの実現に責任を負います。

4. 構成ベースラインとは何ですか?

A) 構成監査レポート
B) ある時点での IT サービスまたは個々の構成アイテム (CI) の状態のスナップショット
C) リリースに割り当てられた変更リクエスト
D) サービスプロバイダーの能力のベンチマーク

5. ISO/IEC 20000 の目的は何ですか?

A) セキュリティ管理に関するベスト プラクティス ガイダンスを提供します。
B) 統合プロセスアプローチの採用を促進する
C) IT サービス管理に関するベスト プラクティス ガイダンスを提供する
D) IT ガバナンスの導入を促進するため

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