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IBM Enterprise Storage Technical Support : C9020-971 Exam

C9020-971 Exam Questions
  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Updated: Sep 24, 2026
  • Q & A: 55 Questions and Answers
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IBM C9020-971 Exam Syllabus Topics:

SectionObjectives
Topic 1: Installation and Configuration- Network connectivity and SAN configuration
- Enterprise storage systems setup
Topic 2: Storage Virtualization and Management- IBM Spectrum Virtualize/similar technologies
- Storage management tools (e.g., Spectrum Control)
Topic 3: Troubleshooting and Problem Resolution- Diagnosing and resolving storage issues
- Use of diagnostic utilities
Topic 4: Performance Optimization- Tuning storage performance
- Performance analysis tools
Topic 5: Data Protection Technologies- Data protection solutions
- Backup and recovery concepts

IBM Enterprise Storage Technical Support Sample Questions:

Question #1

A customer wants to implement its database with IBM Cloud Manager and OpenStack.
Which benefit will the customer realize?

  • A. Three-site mirroring
  • B. Reduce capital expenditures and operational expenses
  • C. Runs on Power Linux
  • D. Exceptional performance for new work loads
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

A customer has requested an IBM Spectrum Virtualize solution with capability to make it easy for users to create relevant and meaningful custom reports.
What should the solution architect propose to satisfy this requirement?

  • A. IBM Spectrum Control
  • B. Native IBM Spectrum Virtualize performance tool(s)
  • C. Svcmon with daily data collection
  • D. Excel macros linked to storage API
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

A customer is looking to improve performance in its storage environment. The customer is considering adding SSD drives or a FlashSystem product to the environment.
Which IBM tool will help the customer understand the benefit in performance of these different technologies?

  • A. TPC
  • B. Storage Tier Advisor Tool
  • C. Disk Magic
  • D. Capacity Magic
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

What is the most common initial benefit to data center economics of implementing an IBM FlashSystem?

  • A. More performance
  • B. More disk drives
  • C. More servers
  • D. More power consumption
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #5

A customer has a VMware environment and is limited in the number of hosts that can access a given LUN. This is causing a problem for the storage administrator. The customer wants to overcome this issue when purchasing the next storage device.
Which function within the storage hardware does this customer require?

  • A. Pluggable Storage Architecture
  • B. vStorage APIs for Storage Awareness
  • C. Hardware Accelerated Move
  • D. Hardware Assisted Locking
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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