[2021] GCP-GC-REP PDF Questions - Perfect Prospect To Go With RealExamFree Practice Exam
Genesys GCP-GC-REP Pdf Questions - Outstanding Practice To your Exam
NEW QUESTION 11
Which definition matches the performance view for Dashboard?
- A. It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
- B. It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
- C. It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
- D. It is used to view historical data only.
- E. It is used to monitor real-time contact center metrics.
Answer: B
NEW QUESTION 12
Which of the following are available report file formats for export? (Choose three.)
- A. .docx
- B. .pdf
- C. .doc
- D. .xls
- E. .xlsx
- F. .txt
Answer: B,C,D
NEW QUESTION 13
What will be the agent's user status in the interaction view when you change an agent's queue status from On Queue to Off Queue?
- A. Available
- B. Break
- C. Busy
- D. Away
Answer: B
NEW QUESTION 14
Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?
- A. Agents Wrap-Up Interval Detail
- B. Agents Schedule Detail
- C. Agents Wrap-Up Detail
- D. Agents Interactions Detail
Answer: C
NEW QUESTION 15
What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?
- A. ASA
- B. ATT
- C. AHT
- D. ACW
Answer: A
NEW QUESTION 16
Which definition matches the performance view for Agents?
- A. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
- B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
- C. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
- D. Used to view historical data only.
- E. Used to monitor real-time contact center metrics.
Answer: A
NEW QUESTION 17
Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.
- A. Genesys Cloud User
- B. Genesys Cloud Reporting
- C. Genesys Cloud Supervisor
- D. Genesys Cloud Admin
Answer: B
NEW QUESTION 18
The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for
.
- A. 14 days
- B. 7 days
- C. 90 days
- D. 30 days
Answer: A
NEW QUESTION 19
What is the maximum limit for creating performance dashboards for private users?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 20
Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled. How can he enable this report?
- A. Reports> Report Editor> Report Generation Time> Schedule Properties
- B. Reports> Report Editor> Report Generation Time> Now
- C. Reports> Report Editor> Report Generation Time> Schedule
- D. Reports> Report Editor> Report Generation Time> Recurrence
Answer: D
NEW QUESTION 21
Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)
- A. Service Level%
- B. ASA
- C. Transfer
- D. Avg Wait
- E. Avg Handler
- F. Hold
- G. Offer
- H. Answer%
Answer: A,B,D,G,H
NEW QUESTION 22
How many days does the report exist after you run it?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 23
Which of the following reports are aggregated daily? (Choose two.)
- A. Agent Metrics Report
- B. Agent Quality Details Report
- C. Agent Metrics Export Report
- D. Agent Login-Logout Details Report
Answer: A,D
NEW QUESTION 24
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?
- A. Agent Activity Summary Report
- B. Agent Quality Details Report
- C. Agent Metrics Report
- D. Agent Login-Logout Details Report
Answer: A
NEW QUESTION 25
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