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EXIN EX0-117 exam : ITIL Foundation (syllabus 2011)
- Exam Code: EX0-117
- Exam Name: ITIL Foundation (syllabus 2011)
- Updated: Sep 08, 2026
- Q & A: 238 Questions and Answers
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EXIN EX0-117 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Transition | - Change management - Service asset and configuration management - Release and deployment management |
| Service Strategy | - Demand management - Service portfolio management - Financial management for IT services |
| Service Design | - Service level management - Service catalog management - Design coordination - Availability and capacity management |
| Continual Service Improvement | - 7-step improvement process - Service measurement and reporting |
| Service Lifecycle Introduction | - Overview of ITIL concepts and structure - Service lifecycle principles |
| Service Operation | - Request fulfillment - Event management - Problem management - Incident management |
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
In which of the following areas would ITIL complementary guidance provide assistance?
1.Adapting best practice for specific industry sectors
2.Integrating ITIL with other operating models
- A. Neither of the above
- B. Option 2 only
- C. Both of the above
- D. Option 1 only
What is the PRIMARY process for strategic communication with the service provider's customers?
- A. Service portfolio management
- B. Business relationship management
- C. Service catalogue management
- D. Service desk
Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?
- A. Incident management
- B. Change management
- C. Service level management
- D. Service asset and configuration management
Which of the following is NOT a benefit of using public frameworks and standards?
- A. Knowledge of public frameworks is more likely to be widely distributed
- B. They are always free ensuring they can be implemented quickly
- C. They make collaboration between organizations easier by giving a common language
- D. They are validated across a wide range of environments making them more robust
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
- A. Supporting services
- B. Business services
- C. Customer services
- D. Component services
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