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EXIN ITILFND_V4 exam : ITIL 4 Foundation

ITILFND_V4 Exam Questions
  • Exam Code: ITILFND_V4
  • Exam Name: ITIL 4 Foundation
  • Updated: Sep 15, 2026
  • Q & A: 376 Questions and Answers
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About EXIN ITILFND_V4 Exam Guide

EXIN ITILFNDv4 (ITIL 4 Foundation) Certification Exam is a globally recognized certification program designed to help IT professionals and organizations to adopt and adapt ITIL best practices. ITIL, which stands for Information Technology Infrastructure Library, is a set of widely accepted IT service management (ITSM) practices that helps organizations to improve their IT services, processes and operations. ITIL 4 is the latest version of ITIL, which was released in 2019, and the ITILFNDv4 certification is the entry-level certification program for ITIL 4.

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EXIN ITILFND_V4 exam demo

EXIN ITILFND_V4 (ITIL 4 Foundation) Certification Exam is a globally recognized certification for IT professionals who are seeking to enhance their skills and knowledge in IT service management. ITIL 4 Foundation certification is designed to equip individuals with a comprehensive understanding of the ITIL 4 framework and its best practices. ITIL 4 Foundation certification exam is conducted by EXIN, a leading provider of IT certification exams.

The ITILFND_V4 exam is a multiple-choice exam that consists of 40 questions. The candidate has to score a minimum of 65% to pass the exam. ITILFND_V4 exam duration is 60 minutes, and it can be taken online or in-person at one of the authorized exam centers. ITILFND_V4 exam fee varies depending on the location and the exam center. ITILFND_V4 exam is available in different languages, including English, Spanish, French, German, Dutch, Portuguese, and Japanese.

The ITIL 4 Foundation Exam consists of 40 multiple-choice questions, which must be completed within 60 minutes. To pass the exam, candidates must score at least 65% (26 out of 40 questions) on the exam. ITILFND_V4 exam is available in several languages, including English, French, German, Spanish, Portuguese, Japanese, and Chinese. It can be taken online or at an accredited testing center. Successful candidates will receive the ITIL 4 Foundation certification, which is globally recognized as a standard for IT service management.

EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
ITIL Practices30%- General management practices
  • 1. Information security management
    • 2. Relationship management
      • 3. Supplier management
        • 4. Continual improvement
          - Service management practices
          • 1. Change enablement
            • 2. Availability management
              • 3. Business continuity management
                • 4. Service level management
                  • 5. Service request management
                    • 6. Capacity and performance management
                      • 7. Incident management
                        • 8. Problem management
                          - Technical management practices
                          • 1. Infrastructure and platform management
                            • 2. Deployment management
                              • 3. Software development and management
                                Key Concepts of Service Management15%- Services, service offerings, service relationships
                                - Value, value co-creation, stakeholders
                                - Service management as a practice
                                ITIL Service Value System20%- Purpose and components
                                - Governance
                                - Service value chain
                                • 1. Improve
                                  • 2. Plan
                                    • 3. Obtain/build
                                      • 4. Deliver and support
                                        • 5. Engage
                                          • 6. Design and transition
                                            - Continual improvement
                                            ITIL Guiding Principles15%- Keep it simple and practical
                                            - Optimize and automate
                                            - Collaborate and promote visibility
                                            - Start where you are
                                            - Focus on value
                                            - Progress iteratively with feedback
                                            - Think and work holistically
                                            Technology and Information Management10%- Information management principles
                                            - Role of technology in service management
                                            Organizational Structure and Roles10%- Key roles and responsibilities
                                            - Teams and groups

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