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EXIN ITIL Foundation (syllabus 2011) : EX0-117 Exam

EX0-117 Exam Questions
  • Exam Code: EX0-117
  • Exam Name: ITIL Foundation (syllabus 2011)
  • Updated: Sep 08, 2026
  • Q & A: 238 Questions and Answers
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EXIN EX0-117 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Key Roles and Functions10%- IT Operations Management
- Service Desk
- Application Management
- Technical Management
Topic 2: Key Processes Across Lifecycle30%- Change Management
- Problem Management
- Request Fulfillment
- Service Level Management
- Release and Deployment Management
- Incident Management
Topic 3: Introduction to ITIL and Service Management15%- Concept of service and service management
- ITIL core principles and structure
- Business value and benefits of ITIL
Topic 4: General Management Concepts10%- Service portfolio and financial management
- Risk and demand management
Topic 5: Key Principles and Models15%- Process, function, role concept
- Governance and management models
- Communication and collaboration principles
Topic 6: ITIL Service Lifecycle20%- Service Transition
- Service Strategy
- Service Operation
- Continual Service Improvement
- Service Design

EXIN ITIL Foundation (syllabus 2011) Sample Questions:

Question #1

What would be the next step in the continual service improvement (CSI) model after?
1.What is the vision?
2.Where are we now?
3.Where do we want to be?
4.How do we get there?
5.Did we get there?
6.?

  • A. How much did it cost?
  • B. What is the value on investment (VOI)?
  • C. How do we keep the momentum going?
  • D. What is the return on investment (ROI)?
Answer: C
Question #2

A Service design package (SDP) would normally be produced for which of the following?
1.A new IT service
2.A major change to an IT service
3.An emergency change to an IT service
4.An IT service retirement

  • A. 2, 3 and 4 only
  • B. 1, 2 and 4 only
  • C. None of the above
  • D. All of the above
Answer: B
Question #3

When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found

  • A. Neither of the above
  • B. 1 only
  • C. 2 only
  • D. Both of the above
Answer: D
Question #4

What is a service delivered between two business units in the same organization known as?

  • A. Delivered service
  • B. Strategic service
  • C. Internal service
  • D. External service
Answer: C
Question #5

Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

  • A. Event management, incident management, change management, and access management
  • B. Incident management, service desk, request fulfillment, access management, and event management
  • C. Incident management, problem management, service desk, request fulfillment, and event management
  • D. Event management, incident management, problem management, request fulfillment, and access management
Answer: D

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