The CIS-SM exam covers a wide range of topics related to Service Mapping, including the installation and configuration of Service Mapping, identification of IT infrastructure and service dependencies, integration with other ServiceNow applications, and more. It is a challenging exam that requires a deep understanding of Service Mapping concepts and practical experience in implementing the technology.

ServiceNow CIS-SM certification exam covers a range of topics, including Service Mapping architecture, Service Mapping data sources, Service Mapping discovery techniques, and Service Mapping event management. CIS-SM exam also evaluates the candidate's knowledge of ServiceNow Service Mapping best practices, including how to configure and maintain Service Mapping and how to troubleshoot common issues.

ServiceNow CIS-SM (Certified Implementation Specialist - Service Mapping) Exam is a certification exam designed for IT professionals who want to demonstrate their expertise in Service Mapping. CIS-SM exam is intended to validate the knowledge and skills required to configure and implement Service Mapping in ServiceNow. CIS-SM exam covers topics such as discovery, identification, and mapping of IT services, as well as the utilization of Service Mapping to support IT service management.

To be eligible for the CIS-SM certification exam, candidates must have completed the ServiceNow Service Mapping Fundamentals course and have at least six months of hands-on experience in implementing Service Mapping solutions. CIS-SM exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. The passing score for the CIS-SM certification exam is 70%.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf

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