ServiceNow CIS-SM (Certified Implementation Specialist - Service Mapping) Certification Exam is designed for professionals who want to demonstrate their expertise in ServiceNow Service Mapping. Service Mapping is a key component of ServiceNow’s IT Operations Management (ITOM) solution, which helps organizations map their IT infrastructure and services, and manage them more effectively. Certified Implementation Specialist - Service Mapping certification exam tests an individual's understanding of ServiceNow Service Mapping, including its architecture, configuration, and use cases.

ServiceNow CIS-SM Exam covers a wide range of topics related to Service Mapping, including the configuration and administration of Service Mapping, identification and management of service dependencies, troubleshooting and resolving common issues, and integration of Service Mapping with other ServiceNow modules. CIS-SM exam consists of 60 multiple-choice questions that must be completed within 90 minutes. A passing score of 70% or higher is required to obtain the certification.

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How to book the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

Subject to availability, appointments can be made in advance or on the actual test day. To register and to sign up for the CIS-SM exam test, please visit WebAssessor. For this test, online proctoring is available. Every applicant must register for the exam through the ServiceNow Webassessor website using a voucher obtained by completing the implementation training prerequisite for Service Mapping (SM). Voucher codes are non-transferable and only allow the applicant to sit for the Certified Implementation Specialist Service Mapping Test.

Each test taker has the option of taking the exam at an Accredited Testing Center or as an online-proctored test during the registration process. The Certified Implementation Specialist exam is carried out in both testing venues via a clear, friendly user interface tailored for ServiceNow tests. The testing network for Kryterion is worldwide and all locations provide a secure, comfortable testing environment. At a specific date and time, candidates register for the exam, so there is no waiting and a seat in the testing center is reserved. As an online-proctored exam, each candidate can also choose to take the examination. This testing environment allows an applicant if certain conditions are met, to take the test on his or her method.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf

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