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SAP C-BOSUP-90 exam : SAP Certified Support Associate - Incident Management with SAP BusinessObjects

C-BOSUP-90 Exam Questions
  • Exam Code: C-BOSUP-90
  • Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
  • Updated: Sep 12, 2026
  • Q & A: 80 Questions and Answers
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SAP C-BOSUP-90 Exam Syllabus Topics:

SectionObjectives
SAP BusinessObjects Platform Fundamentals- Architecture and core components
  • 1. BI platform overview
    • 2. System landscape and deployment models
      Incident Management Processes- Support workflow
      • 1. Incident lifecycle management
        • 2. Ticket handling and prioritization
          Incident Resolution in SAP BusinessObjects- Common issue categories
          • 1. Reporting and scheduling issues
            • 2. Authentication and access issues
              System Administration and Monitoring- Monitoring tools and practices
              • 1. User and security administration basics
                • 2. Server and service monitoring
                  Troubleshooting and Root Cause Analysis- Problem resolution techniques
                  • 1. Performance issue identification
                    • 2. Log analysis and diagnostics

                      SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

                      Question #1

                      What types of remote connections to customer's systems are available? (Choose two)

                      • A. Netviewer
                      • B. Webex
                      • C. R/3 Support
                      • D. NetMeeting
                      Reveal Solution  Discussion  0

                      Correct Answer: A,C  🗳️

                      Question #2

                      What are key components of SAP Enterprise Support offering? (Choose two)

                      • A. Implementation Roadmap
                      • B. Global Support Backbone
                      • C. Extended Product Support
                      • D. Mission Critical Support
                      Reveal Solution  Discussion  0

                      Correct Answer: B,D  🗳️

                      Question #3

                      You receive a customer message where several issues are reported.
                      What will be your next step?

                      • A. Ask your colleagues for processing this message.
                      • B. Solve all issues in the message, because it is beneficial for customers to report several issues in one message.
                      • C. Ask the customer to create one message per issue.
                      • D. Start message processing without contacting the customer.
                      Reveal Solution  Discussion  0

                      Correct Answer: C  🗳️

                      Question #4

                      A client has asked for additional functionality to be included in the product, but you know that this cannot be implemented.
                      What step would you take?

                      • A. Log the issue as a bug, so that you can be sure that it will be reviewed.
                      • B. Try to offer a workaround and set the customer expectation.
                      • C. Request a product enhancement, so that the message can be closed.
                      • D. Tell the client that you have no input into product direction and cannot help him as it is out of your control.
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      Question #5

                      After partner processing, a message is forwarded to SAP.
                      Which task is expected to be completed by SAP support?

                      • A. Assign the incident to a product component.
                      • B. Complete the problem description.
                      • C. Ensure the end user activities are documented step by step.
                      • D. Provides fixes in the form of patches.
                      Reveal Solution  Discussion  0

                      Correct Answer: D  🗳️

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