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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which one of the following is NOT an objective of problem management?

A) Minimizing the impact of incidents that cannot be prevented
B) Preventing problems and resulting incidents from happening
C) Restoring normal service operation as quickly as possible
D) Eliminating recurring incidents

2. Which one of the following statements is CORRECT?

A) The service knowledge management system is part of the configuration management system
B) The configuration management system is part of the service knowledge management system
C) The configuration management system is part of the configuration management database
D) The configuration management system is part of the known error database

3. In terms of adding value to the business, which one of the following describes service operation s contribution?

A) Service value is visible to customers
B) Measures for optimization are identified
C) The cost of the service is designed, predicted and validated
D) Service value is modeled

4. When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found

A) Neither of the above
B) 1 only
C) 2 only
D) Both of the above

5. A Service design package (SDP) would normally be produced for which of the following?
1.A new IT service
2.A major change to an IT service
3.An emergency change to an IT service
4.An IT service retirement

A) 2, 3 and 4 only
B) 1, 2 and 4 only
C) None of the above
D) All of the above

Solutions: