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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which disclosure level is specified in EF0012J according to the support communication code for indicating audiences?

A) E is for everyone specifying that this communication is available to the general public and end users.
B) The E is for external partners specifying that this communication is restricted from the general public and end users but is available to all external HP partners.
C) E is for engineering specifying that this communication is HP confidential and limited to HP (badged) employees.
D) E is for enterprise specifying that this communication is available to enterprise-level customers (major accounts), enterprise-level service providers, HP employees, and channel partners.

2. Why is an antistatic mat important for controlling electrostatic discharge? (Select two.)

A) provides a surface that gradually bleeds electrical energy instead of collapsing to real ground potential.
B) provides a dissipative connection for a wrist strap that must be worn by the service technician.
C) provides electrostatic protection for sensitive equipment without requiring the mat to be connected to a ground.
D) drains power quickly with a surface that provides real ground potential with a very low electrical impedance.
E) provides a soft surface to prevent scratches on the case or outer shell of the computer.

3. Which service descriptions are true of HP's self-repair service? (Select two.)

A) HP pays for all parts and shipping.
B) HP pays for shipping the replacement parts, and the customer pays for return shipping of unused and defective parts.
C) HP provides remote diagnosis, remote remedy, and shipping of necessary repair parts to the customer. The customer is responsible for installing the parts and returning all defective and unused parts to HP.
D) HP provides remote diagnosis, picks-up the product for repair, and returns the product to the customer
E) The customer can choose to install the replacement parts and return the defective parts to HP, or the customer can have HP install and return parts for a fee.

4. What is the correct procedure to clear the CMOS memory on an HP business desktop or workstation?

A) Disconnect all power sources, access the CMOS button, press and hold the CMOS button for five seconds, reassemble the computer, and reconnect power.
B) Disconnect all power sources, remove the RTC battery, short the RTC battery connectors using a screwdriver, replace the RTC battery, reassemble the computer, and reconnect power.
C) Disconnect all power sources, remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the computer, and reconnect power.
D) Disconnect all power sources, move the CMOS reset jumper to the reset position, connect power, turn on the computer, move the CMOS jumper back to the normal position, shut down the computer, disconnect power, reassemble the computer, and reconnect power.

5. How do the automatic Power-On Self-Tests (POST) notify you of errors discovered during computer startup? (Select three.)

A) a beep code
B) an email message
C) an on-screen error message
D) an LED code
E) a PXE message on the PXE server
F) a message on a USB-connected computer

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