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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test : 2M00001A Exam
- Exam Code: 2M00001A
- Exam Name: Selling Avaya Contact Center Solutions for IP Office - APSS Online Test
- Updated: Sep 15, 2026
- Q & A: 71 Questions and Answers
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Avaya 2M00001A Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Features and Capabilities | 30% | - Supervisor and agent tools - Multichannel interaction handling - Routing, queuing and self-service - Reporting, analytics and dashboards |
| Value Proposition and Business Benefits | 20% | - Customer experience improvements - Scalability and deployment options - ROI and TCO advantages |
| IP Office Contact Center Solutions Overview | 25% | - Integration with IP Office platform - Avaya IP Office Contact Center portfolio - Contact Center Select and Express editions |
| Sales Methodology and Positioning | 25% | - Solution matching and objection handling - Competitive differentiation - Licensing and service models - Customer needs analysis |
Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
Question #1
If a customer answers yes to the question: "Do you foresee growing beyond 100 agents within 12 months of deployment?" Which solution should you guide them toward?
- A. Avaya Contact Center select
- B. Avaya IP Office Contact Center
- C. Avaya Outbound Contact Express
Correct Answer: A 🗳️
Question #2
Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)
- A. They can be deployable in hours instead of days
- B. They offer flexible deployments - using either a dedicated server or running within a virtualized environment
- C. They offer callers an option to provide feedback at the end of their call
- D. They are priced for midsize businesses
Correct Answer: B,C,D 🗳️
Question #3
Scenario:
Pursuant to opening a new branch office in an emerging market in South Asia, the distributor {" Distributor") engaged by Avaya comes in contact with a leading businessman in the country who claims to have sufficient contacts within the nongovernment space and offers to promote Avaya and our offerings in the country. For the above purpose, the businessman demands a cash payment of S1000 which the Distributor pays on behalf of Avaya without seeking Avaya's approval.
Is the Distributor's conduct appropriate?
- A. No. because the Distributor violated Avaya's policies on anti-bribery/anti-corruption because he did not conduct any due diligence on the businessman and without Avaya's knowledge engaged in conduct designed to improperly influence a commercial customer.
- B. Yes, since these are typically facilitation "grease* payments aimed to speed up things in the country and are acceptable as exceptions under certain anti-bribery/anti-corruption laws in various countries.
- C. No, the Distributor has violated our Avaya's policies since he did not receive Avaya's approval before effecting the payment.
Correct Answer: A 🗳️
Question #4
Which are four business attributes where you should propose Avaya IP Office Contact Center to a business? (Select four.)
- A. The business makes IT driven decisions
- B. The business is voice-centric with multichannel
- C. The business is social media aware, but not involved in interactions
- D. The business requires G14 language support
- E. The business is focused primarily on support
Correct Answer: A,B,C,E 🗳️
Question #5
Which are three pitch elements that can be included to start the discussion of how Avaya can help the prospect close more deals, support existing customers better and at a lower cost, or a combination of both? (Select three.)
- A. Highlight the improvements in customer experience, cost to service, and revenue the business can realize by implementing additional contact channels, like web chat, for their end customers
- B. Use facts and statistics from customer surveys to generate interest
- C. Ask if the customer has a marketing manager
- D. Research the business to see if the prospect has a text chat or other means for contact on their website
Correct Answer: A,C,D 🗳️
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