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SAP Certified Support Associate - Incident Management with SAP BusinessObjects : C_BOSUP_90 Exam

C_BOSUP_90 Exam Questions
  • Exam Code: C_BOSUP_90
  • Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
  • Updated: Sep 12, 2026
  • Q & A: 80 Questions and Answers
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SAP C_BOSUP_90 Exam Syllabus Topics:

SectionObjectives
Topic 1: User and Security Management- Authentication and authorization concepts
  • 1. Security configuration basics
    • 2. User roles and access rights
      Topic 2: System Monitoring and Maintenance- Performance and availability monitoring
      • 1. Log analysis and diagnostics
        • 2. Basic system health checks
          Topic 3: SAP BusinessObjects Architecture and Components- System architecture overview
          • 1. Server components and services
            • 2. Repository and database structure
              Topic 4: SAP BusinessObjects Support Fundamentals- Incident handling processes and support workflow
              • 1. Incident lifecycle overview
                • 2. Support roles and responsibilities
                  Topic 5: Troubleshooting and Incident Resolution- Common system and user issues
                  • 1. Login and access issues
                    • 2. Report and dashboard errors

                      SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

                      Question #1

                      How can you setup SAP EarlyWatch Alert?

                      • A. Connecting to SAP Service Marketplace and setting up the parameters
                      • B. Using SMSY transaction to create your logical components first, if this is not already done
                      • C. Connecting to SAP Service Marketplace and defining your landscape
                      • D. Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      Question #2

                      An incident has been forwarded to level 3 support.
                      What could be a valid reason to send it back to level 2?

                      • A. Trace files require further analysis.
                      • B. A fix is required.
                      • C. A note needs to be created based on the result of the investigation.
                      • D. The message requires further qualification.
                      Reveal Solution  Discussion  0

                      Correct Answer: D  🗳️

                      Question #3

                      You have decided to forward a message to the next support level.
                      What should you include in the message? (Choose two)

                      • A. All relevant information you have gathered.
                      • B. The steps which you performed to reproduce the issue.
                      • C. SAP Notes that have not been tested yet.
                      • D. Username and password in your internal message notice.
                      Reveal Solution  Discussion  0

                      Correct Answer: A,B  🗳️

                      Question #4

                      A customer may not understand a proposed solution and send the case back to you.
                      How can you avoid this situation?

                      • A. Update the customer with detailed step by step solutions using clear but short sentences.
                      • B. Send the customer multiple possible solutions even if you have not tested them.
                      • C. Send customers short answers to avoid confusion.
                      • D. Update the customer with the same solution you sent originally until the customer understands that solution.
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

                      Question #5

                      Which of the following sentences describes the process flow as depicted in the attached picture?

                      • A. Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.
                      • B. User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.
                      • C. User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.
                      • D. Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.
                      Reveal Solution  Discussion  0

                      Correct Answer: C  🗳️

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