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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. How can you setup SAP EarlyWatch Alert?

A) Connecting to SAP Service Marketplace and setting up the parameters
B) Using SMSY transaction to create your logical components first, if this is not already done
C) Connecting to SAP Service Marketplace and defining your landscape
D) Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert

2. An incident has been forwarded to level 3 support.
What could be a valid reason to send it back to level 2?

A) Trace files require further analysis.
B) A fix is required.
C) A note needs to be created based on the result of the investigation.
D) The message requires further qualification.

3. You have decided to forward a message to the next support level.
What should you include in the message? (Choose two)

A) All relevant information you have gathered.
B) The steps which you performed to reproduce the issue.
C) SAP Notes that have not been tested yet.
D) Username and password in your internal message notice.

4. A customer may not understand a proposed solution and send the case back to you.
How can you avoid this situation?

A) Update the customer with detailed step by step solutions using clear but short sentences.
B) Send the customer multiple possible solutions even if you have not tested them.
C) Send customers short answers to avoid confusion.
D) Update the customer with the same solution you sent originally until the customer understands that solution.

5. Which of the following sentences describes the process flow as depicted in the attached picture?

A) Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.
B) User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.
C) User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.
D) Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.

Solutions: