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Apple OS X v10.8 Troubleshooting : 9L0-064 Exam

9L0-064 Exam Questions
  • Exam Code: 9L0-064
  • Exam Name: OS X v10.8 Troubleshooting Exam
  • Updated: Oct 04, 2026
  • Q & A: 68 Questions and Answers
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Apple 9L0-064 Exam Syllabus Topics:

SectionObjectives
Topic 1: Networking and Connectivity- Network configuration
  • 1. TCP/IP configuration basics
    • 2. Wi-Fi and Ethernet troubleshooting
      - Network services
      • 1. DNS and DHCP issues
        • 2. Network diagnostics tools
          Topic 2: Security and Updates- Software updates
          • 1. Mac App Store updates
            • 2. System update troubleshooting
              - System security
              • 1. Firewall configuration
                • 2. FileVault basics
                  Topic 3: File Systems and Storage- Data protection
                  • 1. Time Machine backups
                    • 2. Data recovery basics
                      - Disk management
                      • 1. Partitioning and formatting drives
                        • 2. Disk Utility usage
                          Topic 4: Applications and System Services- Application troubleshooting
                          • 1. App crash diagnostics
                            • 2. Compatibility issues
                              - System services
                              • 1. Launch services and daemons
                                • 2. Login items and startup services
                                  Topic 5: User Accounts and Permissions- User account management
                                  • 1. Login issues and keychain problems
                                    • 2. Admin vs standard user roles
                                      - File system permissions
                                      • 1. Permission structure in OS X
                                        • 2. Fixing disk permissions
                                          Topic 6: Troubleshooting and System Management- macOS startup process and boot issues
                                          • 1. Startup sequence and boot modes
                                            • 2. Recovery and safe boot troubleshooting
                                              - System performance and maintenance
                                              • 1. System logs and troubleshooting tools
                                                • 2. Activity Monitor and system diagnostics

                                                  Apple OS X v10.8 Troubleshooting Sample Questions:

                                                  Question #1

                                                  Your customer enabled FileVault 2. He also forgot the administrator password. How should you help this customer?

                                                  • A. Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.
                                                  • B. Startup from OS X Recovery and open the Firmware Password utility.
                                                  • C. Startup from OS X Recovery and choose the Unlock Disk option.
                                                  • D. Inform the customer that he can unlock the disk using the recovery key created when FileVault 2 was enabled.
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: D  🗳️

                                                  Question #2


                                                  Examine the image above. What could cause a Mac to display this prohibitory sign at startup?

                                                  • A. Apple Hardware test is loading.
                                                  • B. An incorrect build of OS X is installed on the hard disk or SSD.
                                                  • C. The memory is missing or not detected.
                                                  • D. EFI failed to load.
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: B  🗳️

                                                  Question #3

                                                  Mike's iMac starts, but stops responding before it reaches the login screen. He does not have a recent backup of his data. You would like to help Mike verify the startup volume, and repair it only if necessary. What is the best way to accomplish this task?

                                                  • A. Start the iMac from OS X Recovery and use Terminal.
                                                  • B. Start the iMac from OS X Recovery and use Disk Utility.
                                                  • C. Hold the shift key down to Safe Boot the iMac.
                                                  • D. Start up in single-user mode and type the /sbin/fsck -fy command.
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: B  🗳️

                                                  Question #4

                                                  If a customer needs to change the permissions of a file to Read-only for all users, what is the recommended method?

                                                  • A. Use the Sharing & Permissions pop-up menu in the file's Get Info window to choose read only for all users.
                                                  • B. Always use command line tools to adjust file permissions.
                                                  • C. Place the file into a folder, then change folder permissions to read only using the Sharing & Permissions pop-up menu in the folders Get Info window.
                                                  • D. Use Repair Disk Permissions in the Disk Utility to adjust the file's permissions.
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: A  🗳️

                                                  Question #5

                                                  Which of the following is a supported destination for an OS X Mountain Lion installation?

                                                  • A. a hard disk or SSD with the GUID partition scheme
                                                  • B. a hard disk or SSD with the MBR partition scheme
                                                  • C. ahard disk or SSD without a partition scheme
                                                  • D. a hard disk or SSD with the APM partition scheme
                                                  Reveal Solution  Discussion  0

                                                  Correct Answer: A  🗳️

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