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Microsoft NAV 2009 Service Management : MB7-848 Exam

MB7-848 Exam Questions
  • Exam Code: MB7-848
  • Exam Name: NAV 2009 Service Management
  • Updated: Jul 30, 2026
  • Q & A: 50 Questions and Answers
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Microsoft MB7-848 Exam Syllabus Topics:

SectionObjectives
Topic 1: Resource and Skill Management- Resource planning
  • 1. Assign skill codes to service items
  • 2. Assign skill codes to resources
Topic 2: Service Item Management- Service items
  • 1. Create service items from sales processes
  • 2. Create and maintain service item records
  • 3. Manage service item locations and storage
Topic 3: Service Orders and Quotes- Service quotes
  • 1. Convert service quotes to service orders
  • 2. Manage service order lifecycle
Topic 4: Repair and Service Processing- Repair workflow
  • 1. Spare parts and partial service processing
  • 2. Repair status management
  • 3. Service order status handling
Topic 5: Service Contracts and Pricing- Contracts and warranties
  • 1. Service pricing and costing
  • 2. Warranty discounts
  • 3. Service contract discounts

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