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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

Question 1

You are configuring the Sales module in Microsoft Dynamics CRM 2011.
Which of the following components must be configured before you can add a product to the catalog?

A. discount list
B. currency
C. unit group
D. price list

Question 2

In Microsoft Dynamics CRM 2011, you need to create a personal chart of service activities by week. What should you do?

A. In the Report Wizard, create a new report based on Service Activities with a time interval of one week. Select the Chart and table format, and then save the report.
B. Create a new chart in the Dashboards area. In the Chart Designer, select appropriate Series and Category values for Service Activities. Then save the chart.
C. In the All Service Activities view, create a new chart from the Chart tab. In the Chart Designer, select appropriate Series and Category values. Then save the chart.
D. Create a new chart in the Data Management area. In the Chart Designer, select appropriate Series and Category values. Then save the chart.

Question 3

In Microsoft Dynamics CRM 2011, you create a quick campaign to announce the launch of a new product
line.
Which of the following can be done with a quick campaign?

A. Track financial information to determine return on investment (ROI).
B. Associate target products and price lists.
C. Create a campaign from a template.
D. Create an appointment activity.

Question 4

In Microsoft Dynamics CRM 2011, which of the following actions can be taken on a resolved case?

A. assigning a new owner
B. assigning a different contract to the case
C. creating notes
D. adding activities

Question 5

In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

A. Enter the close date on the close opportunity form.
B. Relate the opportunity to at least one competitor.
C. Activate all draft quotes related to the opportunity.
D. Close all open activities on the opportunity.

Solutions: