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Apple Macintosh Service Certification Sample Questions:

1. Before you leave your bench to take a logic board to a storage place, you should put the board

A) On top of ESD shielding bag
B) Inside a card board box
C) On a metal table
D) Inside a ESD shielding bag

2. Which of the following would be the most appropriate question to ask FIRST, when gathering
information from customers about a problem with their Apple product?

A) What is the issue?
B) What steps have you taken to resolve the problem yourself?
C) What operating system are you using?
D) Did you turn off the computer improperly?

3. You are preparing to service a MacBook. To reduce the risk of damage from ESD, you clear the area of plastic, vinyl, or foamed polystyrene, and have static-shielding storage bags available for ESD-sensitive components. While you are working you should also remember to ________________ and _______________. SELECT TWO

A) handle any ESD-sensitive components by the connectors, rather than by the edges
B) discharge the display to protect the other ESD-sensitive components
C) ask other technicians to avoid touching you when you are working on ESD-sensitive components
D) always place ESD-sensitive components on metal surfaces
E) ground yourself and the equipment you are working on

4. You are about to begin disassembly of an iMac (27-inch, Mid 2010) to replace the LCD display.
Which TWO of the following tools are required to do this? SELECT TWO

A) Anti-static, lint-free gloves
B) Multimeter
C) Suction cups
D) Service stand
E) Torx T-15 driver with 5 inch shaft

5. The purpose of Apple's business conduct helpline is to _____.

A) raise a potential business conduct or ethics issue as it relates to Apple
B) report damaged service parts to Apple
C) ask technical support questions
D) report normal business operational details to Apple

Solutions: