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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which value chain activity communicates the current status of all four dimensions of service management?

A) Obtain/build
B) Plan
C) Improve
D) Engage

2. Where are the details of the required performance outcomes of a service denned?

A) Service components
B) Service level agreements
C) Service offerings
D) Service requests

3. Which is NOT a component of the service value system?

A) The service value chain
B) Governance
C) Continual improvement
D) Opportunity and demand

4. Which statement about the 'continual improvement model' is CORRECT?

A) Organizations should work through the steps of the model in the sequence in which they are presented
B) The model is applicable to only certain parts of the service value system
C) Organizations should use an additional model or method to link improvements to customer value
D) The flow of the model helps organizations to link improvements to its goals

5. Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?

A) Supporting services view
B) Retail customer view
C) Wholesale customer view
D) Service-based SLA view

Solutions: