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IBM Information Management Front End Tools and Processes Sample Questions:

1. What is the purpose of the Owner ID field in a OneTeam PMR?

A) clearly identifies the FrontEnd PMR owner
B) identify APAR number
C) clearly identifies the BackEnd (BE) PMR owner
D) allow BE to find customer contract number

2. How can a CRF be changed when incorrect/missing information is found?

A) Everyone can change a CRF using RETAIN.
B) Everyone can change a CRF using CCWIN.
C) Contact the Duty Manager to change the CRF.
D) Contact the CRF owner and have them change the CRF.

3. Which User ID is required to access CCWIN?

A) IBM Intranet User ID
B) RETAIN User ID
C) Lotus Notes User ID
D) Windows Log-in ID

4. Prior to transferring a OneTeam PMR to the BackEnd , a problem summary should be added to the PMR. The OneTeam process uses the term EDANT to describe the mandatory information that should be included in the problem summary.
What does the N in EDANT stand for?

A) Named Advice
B) Nice to have
C) New customer contact
D) Next Action

Solutions: