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Huawei Certified Pre-sales Associate-Unified Communications Sample Questions:

1. Multiple customers dial the same number, and ordinary customers can be assigned to the IVR process or skill queue; VIP customers can be assigned directly to the agent without waiting for the customer. ()

A) FALSE
B) TRUE

2. The traffic is very busy. Each skill queue has a large number of calls waiting. After an agent is idle, because the agent has multiple skills, what can be used to assign the appropriate call to the agent? () (multiple choices in this question)

A) Random allocation
B) Expected turn-on rate, minimum turn-on rate, and real-time turn-on rate for each skill queue
C) The agent's skill weight, which skill has a high skill weight, is assigned to the agent.
D) The seat weight of the agent

3. The video conferencing capability of eSpace Desktop is very powerful, and the highest level can be achieved ()

A) 720P
B) 4CIF
C) VGA
D) 1080P

4. Which of the following systems is the basic information for the enterprise?()

A) BMU business management
B) Conference Protal
C) Personal Web Self-help
D) eSight unified network management

5. Report administrators can use BIR reports to create periodic reports. Reports are formed in cycles and do not need to be manually created by administrators to facilitate administrators.
The following is a description of the periodic report. The correct one is () (multiple choices in this question)

A) After the periodic report is generated, it can be sent to the administrator's email address.
B) After the periodic report is generated, it can be sent to My Reports.
C) When an administrator creates a periodic report task, any report on the underlying report template can be used.
D) After the periodic report is generated, you can tell the administrator through a short message to facilitate the administrator to view it in time.

Solutions: