Benefits in Obtaining Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Genesys certifications lead to higher quality performance, recognized credibility, and greater customer success.

Certification Advantages Upon completion of this course, you will be to:

• Configure the SIP components of an IC system
• Install and configure Interaction Center components
• Configure deployment scenarios
• Deploy Genesys products in a VoIP environment
• Monitor, capture, and troubleshoot SIP traffic

Average Salary for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certified Professional

ICCE Engineer roles are in great demand nowadays. The average salaries of Genesys Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 exam certified professional in:

• India - 14,40,000 INR
• England - 67,000 POUND
• United State - 90,000 USD
• Europe - 69,500 Euro

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Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Status Messages, Account Codes, and Wrap-up Codes
• Introduction to ACD Tools
• Identify the components of the Interaction Administrator interface
• Configuring ACD
• Understand the configuration options available for ACD/Skills-Based routing
• Overview of Interaction Center Business Manager
• Overview of Client Templates
• Configuring Client Button and Queue Columns
• Configuring Stations
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Managing Licenses
• Workgroups ACD Skills
• Using Response Management Libraries
• Basics of Interaction Supervisor
• Introduction to PureConnect Application Suite
• Managed IP Phone Configuration and Templates
• Managed IP Phone Network Provisioning
• Security and Compliance Enhancements
• Basics of Interaction Reporter

Configuring Call Flows

• Manage Voice Prompts
• Structure of a Node
• Overview of Interaction Attendant user interface
• Email Schedules
• Overview of Custom Profiles
• Overview of Default Profile
• Schedule Configuration
• Recognize and use the files and storage structure used by the Interaction Attendant
• Email Profiles
• Queue Operations
• Email Operations
• Publish, import, and export a new Interaction Attendant configuration
• Overview of Default Schedule
• Standard Inbound Operations
• Default Auto Attendant set of menus and operations
• Create and configure operations that comprise an Interaction Attendant menu

Interaction Center Certified Engineer (ICCE) Bootcamp

• DNS Server
• Understanding Lines and Groups
• Dial Plan
• Running Setup Assistant
• License Management and Allocation
• Licensing Users and Stations
• Log Retrieval Assistant
• Codecs
• Directory Server
• IC Licensing Overview
• SIP Line Configuration
• Configure Interaction Media Server
• Configure Regionalization
• Configuring IC Switchover Process
• Installing IC and Interaction Media Server
• DID/DNIS Routing
• Configure Line Groups
• WireShark Analyzer
• Interaction Center Security Methods
• Gateways Overview
• IC System Manager
• Configure SIP addresses
• Interaction Center Architecture
• Site Information
• SIP Proxy
• Interaction Subsystems
• Database Server
• Reporting Tables
• IC Survey File
• DHCP
• Interactive Update Provider Overview
• Log Viewer
• Interaction Center Platform Overview
• New License Generation
• Post Installation Configuration
• SIP Station Configuration
• TroubleShooting
• Using Interactive Update Client

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Genesys GE0-601 Exam Syllabus Topics: