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BlackBerry 10 Support Specialist Sample Questions:

1. How is a password set on the BlackBerry Device?

A) Options -> Security-> Password -> Device Password
B) BlackBerry Hub -> Options -> Device Password
C) Settings-> Security-> Security and Privacy-> Device Password
D) BlackBerry Hub -> Settings -> Device Password

2. A customer has enabled Developer mode on the BlackBerry 10 (BB10). The customer connects the device to a computer and is unable to access the BB10 to load the custom BB10 application. What is the most likely cause for this?

A) The BlackBerry Network Device driver was not installed and the USB connected BB10 does not present its IP Address specified to the operating system of the attached computer.
B) The USB dhver is not the correct version and needs to be updated to a version that contains the kernel mode driver that allows Developer Mode access.
C) The USB driver was not initialized properly and the BB10 does not present all available interfaces, which prevents the operating system from detecting the Developer Mode IP Address.
D) The assigned Developer Mode IP address is conflicting with an already present IP address on the network to which the attached computer has a network connection.

3. What does the top button on a BlackBeny 10 (BB10) handheld allow the user to do?

A) Adjust the Volume up/down
B) Answer a phone call
C) Launch an application (shortcut key)
D) Power on/off the device

4. When a BlackBerry 10 (BB10) device is connected to a computer, the internal storage devices such as the inserted micro SD card are not mounted and mapped to drive letters. What is the most likely cause and how can it be corrected?

A) The Wi-Fi radio has been turned off, and this prevents the BB10 from accepting the mapped drive request from the BlackBerry Device Manager. Turn on the Wi-Fi radio and retry the connection.
B) The BlackBerry Mapped Network Device driver is not loaded, the BlackBerry Device Manager requires this driver to map the internal BB10 storage devices to drive letters. Install the required driver from Windows Update and try again.
C) The host computer has used the drive letters reserved for BlackBerry mapped drives. These drives will need to be moved to allow the BlackBerry drive letters to be assigned to the BB10.
D) The BlackBerry Device Manager is not installed on the host computer and the BB10 will not have the capability to mount the internal storage devices as drive letters. Install the BlackBerry Device Driver and retry the connection.

5. A user can download some applications over mobile, but not all. Why is the user having this issue?

A) Application is over 25MB
B) Use Wi-Fi' is enabled
C) Application is over 50MB
D) Mobile network is disabled

Solutions: