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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which packet is needed to have skill available instead of hunt groups?

A) Elite with EAS
B) Standard with EAS
C) Silver
D) Premium

2. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

A) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
B) Only the switch release in the CMS needs to be changed to CM6.
C) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
D) It is not necessary far either the reporting adjunct or the switch release to change.

3. A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?

A) The nightly archiver for ACD3 failed to run successfully.
B) The nightly archivers far ACD1 and ACD2 have not complete yet.
C) The nightly backup was in contention far the nightly archiver for ACD3.
D) The nightly archiver far ACD3 ran before the day ended and only archived part of the day.

4. To activate, which three options require an Avaya authorization password? (Choose three)

A) features assigned to each user
B) the number of users that can be administered in the CMS
C) simultaneous CMS Supervisor logins
D) the number of ACDs that the CMS system can monitor
E) the number of agents that the CMS can report on

5. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CMS version is misconfigured on the system-parameters features form.
B) There is no network connection to CLAN.
C) CMS version is not configured an the system-parameters features farm,
D) CM version is not matching CMS setup.

Solutions: