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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. The customer has Installed Avaya Contact Center Control Manager (ACCCM) and will be using ACCCM to manage their Avaya Quality Monitoring (QM) server.
Which database does the ACCCM connector log into on the QM server?

A) ws_er
B) witness
C) CRN_CS
D) ws_portal

2. You are configuring Avaya Contact Center Control Manager (ACCCM) and also configuring the Functional Server. Which statement about installing the AES Client on the ACCCM server is true?

A) The AFS clientis not compatible with ACCCM.
B) It is required unless the AES server is co-resident on the ACCCM server.
C) An AES Client is required on the ACCCM server.
D) The ACCCM contains the AES client functionality.

3. You have been asked to configure the Avaya Contact Center Control Manager (ACCCM) server to integrate with Avaya Call Recorder. You have completed the configuration and you are trying to add a Recorded Extension-Conferenced to Avaya Call Recorded. ACCCM is giving the below message when you save the extension:
WFO: Object reference not set to an instance of an object. WFO: Error saving CSCM Recorder item (Extension) number = 1000001) to CSCM serve http://l35.122.17.185:8080.
Which two statements describe the causes of this problem? (Choose two.)

A) The database passwordwas notentered correctly.
B) The databaseusername was not configured correctly.
C) The web service userpassword was not configured correctly.
D) The CallRecorded wasnot added to the location.

4. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account- During installation the customer receives the message in the exhibit.

How can this error be resolved?

A) Right click on the ACCCM <release>.exe (example: ACCCM 6.3.l.exe) and select"run as administrator".
B) Right click on the ACCCM <release>.exe and change permissions to full control for the logged in user.
C) Give the logged in user full control of the C:\ directory.
D) Give the logged in user full control of the C:\temp directory.

5. Which Communication Manager (CM) ports must be enabled for Avaya Contact Center Control Manager (ACCCM) to connect with CM?

A) 5022 or 5023
B) 4022 or 4023
C) 65534 or 65535
D) 5060 or 5061

Solutions: