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NEW QUESTION 16
During the Avaya Aura Contact Center Agent Desktop installation the C Log Level was set to Off.
Which page allows you to change the C Log Level settings If a configuration mistake was made during installation?
- A. Agent Desktop Configuration, Resources
- B. Agent Desktop Configuration, General Settings
- C. Agent Desktop Configuration, User Settings
- D. Agent Desktop Configuration, General Settings, Advanced Settings
Answer: D
NEW QUESTION 17
When you installed the Contact Center software, a set of default or sample applications are installed Which are two of the three default or sample applications? (Choose two.)
- A. Primary
- B. Secondary
- C. MultimediaFlow
- D. ContactFlow
Answer: C,D
NEW QUESTION 18
You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. WhichURL location will you enter to access the AAD Web page to start the AAD installation?
- A. http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server
- B. http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Avaya Aura Application Enablement Server
- C. http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Manager Server (CCMS)
- D. https://support.avaya.com web site
Answer: D
NEW QUESTION 19
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?
- A. A multimedia suffix is added to the skillset name.
- B. A multimedia prefix is added to the skillset name.
- C. A multimedia disposition code is added to the skillset.
- D. Multimedia is added to the skillset name.
Answer: C
NEW QUESTION 20
A customer wants to implement a Voice and Multimedia Contact Center.
In addition to the Avaya Aura Contact Center (AACC) server, which two functional server types can be integrated Into the Voice and Multimedia Contact Center architecture? (Choose two.)
- A. Corporate Email server
- B. Terminal server
- C. Corporate Web server
- D. FTP server
Answer: A,C
NEW QUESTION 21
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?
- A. Treatments given to the customer while waiting for the agent to reply In an existing chat session
- B. Treatments given to the customer while waiting for the agent to end the chat session
- C. Treatments given to the customer while waiting for the agent to join the chat session
- D. Treatments given to the agent while waiting for the customer to join the chat session
Answer: C
NEW QUESTION 22
You have launched the Contact Center Multimedia (CCMM) Administration utility.
Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)
- A. Server
- B. Web Comms
- C. Skillset
- D. Agent
- E. Email
Answer: A,C,D
NEW QUESTION 23
Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya AuraContact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customerfacing Web Chat Application resides?
- A. Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.
- B. Place both the AACC Server and the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.
- C. Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
- D. Place the AACC Server inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.
Answer: D
NEW QUESTION 24
Agents will use Disposition Codes after dosing an outbound contact.
For which purpose Is a disposition code used by agents?
- A. To record the state of an outbound call
- B. To answer an outbound call
- C. To end the outbound call
- D. To record the dialing of an outbound call
Answer: A
NEW QUESTION 25
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outboundcampaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?
- A. the Outbound Campaign Management Tool
- B. the Multimedia Contact Manager
- C. the E-mail Manager
- D. the CCMA
Answer: A
NEW QUESTION 26
You want to perform a backup of the Contact Center database.
Which tool do you use to perform the backup?
- A. Ref Client
- B. High Availability
- C. Data export utility
- D. Database Maintenance utility
Answer: D
NEW QUESTION 27
When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?
- A. Contact Center Manager Administration (CCMA)
- B. Contact Center Manager Server (CCMS)
- C. Contact Center Multimedia (CCMM)
- D. License Manager
Answer: C
NEW QUESTION 28
You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management.
How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?
- A. Select the "Enable CTI for this agent" option.
- B. Select the "Create CCT agent" option.
- C. Set the agent user type to "Supervisor/Agent".
- D. Enter the SIP address of the agent phoneset in the Voice URI field.
Answer: C
NEW QUESTION 29
Which Avaya Aura Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?
- A. Session Initiation Protocol
- B. Avaya Agent Desktop
- C. Contact Center Manager Server
- D. Contact Center Manager Administration
Answer: B
NEW QUESTION 30
You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?
- A. High Availability
- B. RefClient
- C. Data export utility
- D. Database Maintenance utility
Answer: D
NEW QUESTION 31
Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?
- A. Inbound Mail Manager Server
- B. Inbound Mail License Server
- C. Inbound Mail Server
- D. Inbound Mail Application Server
Answer: C
NEW QUESTION 32
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