Digital Transformation Specialist 820-605 Dumps | Updated Sep 15, 2021 - RealExamFree
Master 2021 Latest The Questions Digital Transformation Specialist and Pass 820-605 Real Exam!
NEW QUESTION 48
Which type of analytics have telemetry that show the customer's use of the software and define what has happened to date?
- A. diagnostic
- B. prescriptive
- C. predictive
- D. descriptive
Answer: C
NEW QUESTION 49
Which method is directly associated with evaluating a customer outcome?
- A. benchmarks
- B. metrics
- C. key performance indicators
- D. milestones
Answer: A
NEW QUESTION 50
The customer wants to reduce their exposure to security events. Which business outcome is critical to the company's success?
- A. cost efficiency
- B. sustainability
- C. risk management
- D. market growth
Answer: C
NEW QUESTION 51
What is the best reason for documenting your customer's success?
- A. To provide expansion opportunities for your sales team.
- B. To document roles and responsibilities for your project management.
- C. To establish KPI'S that measure the success of your company's business.
- D. To provide awareness Of the value achieved by the customer's purchased solution.
Answer: D
NEW QUESTION 52
DRAG DROP
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
Select and Place:
Answer:
Explanation:
NEW QUESTION 53
Drag and Drop Question
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics.
Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
Answer:
Explanation:
NEW QUESTION 54
What are two barriers Of adoption in an organization? (Choose two )
- A. implementation issues
- B. lack of knowledge on solution
- C. hiring practices
- D. new product sales motion
- E. organizational announcements
Answer: A,D
NEW QUESTION 55
Refer to the exhibit. The graph shows a customer with a software product and highlights the number of paid-for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?
- A. The customer's usage is too low to correctly measure the chance of their retention
- B. The customer has increased usage, which shows a strong indicator of renewal
- C. The customer has a high probability to renew and will include an expanded opportunity
- D. The customer's usage has seen a recent decline and the chance of them churning will be higher
Answer: D
NEW QUESTION 56
Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)
- A. telemetry
- B. health score
- C. training surveys
- D. risk management
- E. help desk data
Answer: B,E
NEW QUESTION 57
Which two actions are critical when communicating with executives? (Choose two.)
- A. Focus on the value achieved
- B. Keep services as a primary topic
- C. Incorporate the sales team's plan
- D. Focus on technical details
- E. Target executive priorities
Answer: A,E
NEW QUESTION 58
A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization's new leadership does not have a historical perspective of the expected outcomes. Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors? (Choose two)
- A. Examine the recent QBR results.
- B. Analyze the adoption report.
- C. Evaluate the architecture value cards.
- D. Research the list of accelerators.
- E. Review the account health score.
Answer: A,B
NEW QUESTION 59
During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?
- A. data
- B. business
- C. operational
- D. technical
Answer: C
NEW QUESTION 60
From a Customer Success perspective, why should the customer's health be monitored?
- A. to give the customer valuable insight so they can automatically renew critical services on time
- B. to directly enable renewals
- C. to provide the opportunity to address any changes in the customer's experience around the solution
- D. to identify unused licenses so they can be addressed via a service improvement plan
Answer: A
NEW QUESTION 61
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?
- A. Provide technical configuration for development
- B. Create a success plan to be reviewed with the customer at the next review meeting
- C. Document the session, stakeholder interests, and metrics for leadership
- D. Discuss new opportunities and new products to purchase
Answer: B
NEW QUESTION 62
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)
- A. agreement of key stakeholders
- B. scheduling of Quarterly Success Review
- C. confirmation of customer business outcomes
- D. completion of customer training
- E. review of product roadmap
Answer: B,C
NEW QUESTION 63
The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)
- A. purchase policy process
- B. lack of common features
- C. limited telemetry
- D. business misalignment
- E. lack of communication
Answer: C,E
NEW QUESTION 64
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?
- A. Engage with the account team to understand the expansion opportunities.
- B. Build an understanding of your customer's business and market trends and priorities.
- C. Perform a deep analysis of all the sales orders for the past 24 months.
- D. Speak with internal contacts to understand the customer sentiment and outstanding escalations.
Answer: B
NEW QUESTION 65
Which of these is included in a success plan?
- A. customer business outcomes
- B. customer HR processes
- C. services cost
- D. confidential customer information
Answer: A,C
NEW QUESTION 66
Drag and drop three valid elements of a success plan from the left to the right Not all options are used.
Answer:
Explanation:
NEW QUESTION 67
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?
- A. Measure the number of complaints raised by students
- B. Twice yearly student and staff surveys with two QUESTIONs related to IT
- C. Combination of tailored surveys and IT tools-based metrics
- D. Implement staff Super Users to provide feedback
Answer: A
NEW QUESTION 68
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