[2024] CSA PDF Questions - Perfect Prospect To Go With RealExamFree Practice Exam
ServiceNow CSA Pdf Questions - Outstanding Practice To your Exam
NEW QUESTION # 145
What ServiceNow feature allows you to include data from a secondary related table on a report?
- A. Joins
- B. SQL
- C. Outer Join
- D. Dot Walking
Answer: D
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/reporting/concept/c_HowToAccessRelated
NEW QUESTION # 146
What do you click when you have made modification to your report, and your want to see the results without saving?
- A. Run
- B. Try ir
- C. Execute
- D. Test
- E. Preview
Answer: D
NEW QUESTION # 147
Which best describes a field in a SeniceNow table?
- A. A field is an item that appears in a menu list
- B. A field is a record in a table
- C. A field is a table cell that stores data
- D. A field is a table row
Answer: A
NEW QUESTION # 148
An administrator creates "customer_table_admin" and "customer_table_user" roles for the newly created
"Customer Table". Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?
- A. customer .*
- B. customer.field
- C. customer.none
- D. customer.all
Answer: A
Explanation:
Explanation
The customer .* ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles because it uses a wildcard (*) to match any operation on the customer table. The other options are either too restrictive or too broad.
References1: Access control list rules - Product Documentation: Utah - ServiceNow4: Access Controls - ServiceNow Elite
NEW QUESTION # 149
User records are stored in which table?
- A. User [sn_user]
- B. User [u_sys_user]
- C. User [sys_user]
- D. User [s_user]
Answer: C
NEW QUESTION # 150
If users would like to locate and assign a task to themselves in the Platform, ', fiat action could they perform from the list view to make the assignment?
Choose 2 answers
- A. Select the record using the check box then select the Assign To Me UI action on the List Header
- B. Select the record using the check box, then select the Person icon
- C. Select the Task number, and select the Assign to me UI action on the form
- D. Right click on the Task number and select the Assign to me option in the menu
- E. Double click on the Assigned to value, type the name of the user, and select the green check
Answer: A,B
NEW QUESTION # 151
What are the four knowledge workflows available in the ServiceNow base instance?
- A. Retire Knowledge: Moves a knowledge article to the retired state.
- B. Instant Retire: Immediately retires a published article without requiring an approval
- C. Approval publish: Request approval from a manager of the knowledge base before moving the article it
the publish state - D. Instant Publish: Immediately publishes a draft article without requiring an approval
Answer: C
NEW QUESTION # 152
What is the most common role that has access to almost all platform features, functions, and data?
- A. Base Admin [base_admin]
- B. Admin [sn_admin]
- C. Sys Admin [sys_admin]
- D. System Administrator [admin]
- E. Security Admin [security_admin]
Answer: B
Explanation:
Reference:
https://developer.servicenow.com/dev.do#!/guides/quebec/now-platform/glossary/developer-glossary
NEW QUESTION # 153
What do you activate when you want to add applications or functionality within your development instance?
- A. Updated Pack
- B. Plugin
- C. App Package
- D. App Updated Set
- E. Patch
Answer: B
NEW QUESTION # 154
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in
common?
- A. They direct the user to a catalog client script
- B. They direct the user to a catalog UI policy
- C. They direct the user to a record producer
- D. They direct the user to a catalog property
Answer: C
NEW QUESTION # 155
When creating a global custom table named "abc", what is the table name that is automatically assigned by the platform?
- A. abc
- B. sys_abc
- C. snc_abc
- D. u_abc
Answer: D
NEW QUESTION # 156
Which admin role is required to make changes to High Security Settings?
- A. admin
- B. high_sec_admin
- C. security _admin
- D. sn_ad_admin
Answer: C
NEW QUESTION # 157
What are the three components of a filter condition?
- A. Table
- B. Value
- C. Operator
- D. Field
Answer: B,C,D
NEW QUESTION # 158
Which element is used to track items not saved with a field, in a record?
- A. List Editor
- B. Dictionary
- C. Activity formatter
- D. Sidebar
Answer: C
Explanation:
The activity formatter provides an easy way to track items not saved with a field in the record, such as journal fields like comments and work notes1.
Reference Formatters and Related Lists
NEW QUESTION # 159
Which modules can you use to create a new table?
Choose 2 answers
- A. Tables
- B. Dictionary
- C. Tables & Calumns
- D. Schema Map
Answer: A,C
NEW QUESTION # 160
Which tables are children of the Task table and come with the base system?
Choose 3 answers
- A. cmdb
- B. Dictionary
- C. Change Request
- D. Incident
- E. Config
- F. Problem
Answer: C,D,F
Explanation:
Explanation
The Task table is a base table in ServiceNow, which means it is not extended from any other table. However, other tables can extend the Task table to inherit its fields and functionalities. Incident, Problem, and Change Request are all child tables of the Task table, meaning they inherit the fields and functionalities of the Task table and add their own specific fields and functionalities.
References
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/task-table/concep
https://www.servicenow.com/community/now-platform-forum/parent-table-to-get-an-access-to-child-table
https://www.servicenow.com/community/developer-forum/difference-between-a-base-class-and-base-table
NEW QUESTION # 161
You have heard about a new application released by SericeNow, You want to try it out, to-see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands-on experience with the new application?
- A. Search the wiki for the sales demo request form,
- B. Check the latest release notes at docs.servicenow.com.
- C. Activate the application plug in, on your personal dev instance.
- D. Activate the application plug in, on your company's production instance.
Answer: C
NEW QUESTION # 162
What module do you use to access the reports that are available to you?
- A. Report > View /Run
- B. Report > Overview
- C. Self-Service>My Reports
- D. Reports > Homepage
Answer: D
NEW QUESTION # 163
What are advantages of using Flow Designer? (Choose three.)
- A. Smooth integration with 3rd party systems
- B. Enables complicated scripting
- C. Reduces technical debt
- D. Supports advanced developers
- E. Less manual scripting
Answer: A,C,E
NEW QUESTION # 164
A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?
- A. Use the system properties to correct the instance's time zone.
- B. Have them clear their cache.
- C. Recommend they use Chrome, instead of Explorer.
- D. Have them use the gear icon to set the employee's time zone.
- E. Have them correct the time zone on their computer.
Answer: E
NEW QUESTION # 165
What contains the configuration changes made in an instance (i.e. changes in a form) and helps to implement the changes from the Dev environment to another environment?
- A. Import sets
- B. Update sets
- C. System dictionaries
- D. Transform maps
Answer: B
Explanation:
Explanation
Update sets are the configuration changes made in an instance, such as changes in a form, that can be exported from one instance and imported into another. This helps to implement the changes from the Dev environment to another environment, such as Test or Prod. Update sets capture the changes made to system properties, UI actions, business rules, workflows, and other customizations.
References1: Get started with update sets - ServiceNow - Now Support2: Product Documentation | ServiceNow3: Update Set in ServiceNow, Captured, Non-Captured, Commit, Import ...4: In depth Concepts Update Set in ServiceNow - Basico ServiceNow Learning5: Retrieving and committing update sets between different ... - ServiceNow
NEW QUESTION # 166
Your company is giving all first line workers a special T-shirt as a recognition for their hard work.
Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?
- A. Create Catalog Item and use the Not Available list to specify the Manager Group
- B. Create Record Producer and use the Available For list to specify First Line [sn_first_line] role
- C. Create Catalog Item and use the Available For list to specify ITIL [itil] role
- D. Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role
Answer: A
Explanation:
Reference:
https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/t
NEW QUESTION # 167
What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?
- A. Task Escalation Clock
- B. Response Time Clock
- C. Business Time Remaining
- D. Service Level Agreements
- E. Inactivity Monitor
Answer: D
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/task-table/reference/r_ToolsF
NEW QUESTION # 168
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