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CEOがそれぞれの職務を遂行する上で、どのような支援を推奨すべきでしょうか?
Correct Answer: D 🗳️
Explanation: Only visible for RealExamFree members. You can sign-up / login (it's free).
あなたは、Agent1とAgent2という名前の2つのMicrosoft Copilot Studioエージェントを設計しています。各エージェントは、以下の要件を満たす必要があります。
各エージェントは標準モデルを使用しなければならない。
各エージェントは生成型オーケストレーションを使用してはならない。
Agent1は、特定のトピックに関して、シンプルで短いフレーズをサポートする必要があります。
Agent2は、Microsoft Dynamics 365 Contact Centerの音声チャネルと統合する必要があります。
エージェント向けに言語モデルを推奨する必要があります。
各エージェントにはどのようなアドバイスをすべきでしょうか?
Correct Answer:

Explanation:
Agent 1 = NLU
Agent 2 = NLU and NLU+
https://learn.microsoft.com/en-us/microsoft-copilot-studio/nlu-overview Agent1 must support simple and short phrases for a given topic. That is the classic use case for NLU in Copilot Studio. NLU is designed for standard intent recognition where users enter brief, predictable utterances tied to a topic.
This makes NLU the best fit for:
narrow topic triggering
short phrase matching
standard, non-generative agent behavior
Why Agent2 = NLU+
Agent2 must integrate with Microsoft Dynamics 365 Contact Center voice channel. For that scenario, NLU+ is the correct recommendation among the listed standard models.
NLU+ extends the standard NLU approach and is the model aligned to scenarios that need stronger language understanding support in more advanced enterprise channel integrations such as voice experiences. Since the requirement explicitly says:
use a standard model
do not use generative orchestration
NLU+ fits better than Azure OpenAI or other generative options.
Microsoft Copilot Studio アナリティクスを使用して、デプロイ済みの Copilot Studio エージェントのパフォーマンスを分析します。
以下の項目を測定するために、どのパフォーマンス指標を使用するかを特定する必要があります。
* ライブのカスタマーサービス担当者に引き継がれたセッションの割合
* 知識ソースエラーを引き起こすエージェントクエリの数
各要件について、何を特定すべきでしょうか?回答するには、回答欄で適切な選択肢を選んでください。
注:正解ごとに1ポイントが加算されます。
Correct Answer:

Explanation:
In Microsoft Copilot Studio analytics, each metric is designed to measure a different aspect of agent performance.
For the first requirement, the metric that tracks the percentage of engaged sessions escalated to a live customer service representative is Escalation rate. This directly measures how often conversations are handed off from the agent to a human.
For the second requirement, the metric that helps identify queries causing a knowledge source error is Answer quality. This area evaluates how well the agent responds and includes issues related to grounded answers, failed responses, and knowledge-source-related problems.
Why the other options are not correct:
Customer Satisfaction (CSAT) score measures user satisfaction, not escalation percentage or knowledge source errors.
Engagement rate measures whether users actively interact with the agent, not whether sessions are escalated or whether a knowledge source failed.
Microsoft Power Platform環境におけるエージェント向けのセキュリティソリューションを推奨する必要があります。
エージェントは承認済みのコネクタとサービスのみを使用する必要があります。また、エージェントが機密データにアクセスできないようにする必要があります。どのようなソリューションを推奨しますか?
Correct Answer: B 🗳️
Explanation: Only visible for RealExamFree members. You can sign-up / login (it's free).
Microsoft CopilotエージェントをMicrosoft Dynamics 365 Contact Centerのチャットチャネルと統合するためのソリューションを提案する必要があります。
担当者は顧客からの質問に回答し、顧客がエスカレーションを要求した場合は、担当者をライブのカスタマーサービス担当者に引き継ぐ必要があります。
何をおすすめしますか?
Correct Answer: E 🗳️
Explanation: Only visible for RealExamFree members. You can sign-up / login (it's free).
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Viewing questions 1-5 out of 109 questions.
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