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IBM P6040-014 exam : IBM SurePOS 500 Models 5x5 Technical Mastery

P6040-014 Exam Questions
  • Exam Code: P6040-014
  • Exam Name: IBM SurePOS 500 Models 5x5 Technical Mastery
  • Updated: Aug 13, 2026
  • Q & A: 65 Questions and Answers
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IBM P6040-014 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Installation and Configuration25%- Software setup
  • 1. Operating system support
    • 2. Remote management tools
      - Hardware installation
      • 1. Component replacement
        • 2. ESD safety procedures
          Topic 2: System Overview and Architecture20%- Hardware specifications
          • 1. Processor and memory
            • 2. I/O ports and expansion
              • 3. Cooling and power design
                - Features and design concepts
                • 1. Environmental specifications
                  • 2. Tool-less serviceability
                    Topic 3: Maintenance and Support Resources20%- Service procedures
                    • 1. Preventive maintenance
                      • 2. Field replaceable units
                        - IBM support tools
                        • 1. Knowledgebase access
                          • 2. Documentation and technical notes
                            Topic 4: Diagnostics and Troubleshooting35%- Startup and POST analysis
                            • 1. LED and beep codes
                              • 2. Diagnostic utilities
                                - Component-level troubleshooting
                                • 1. Power and storage
                                  • 2. Network and communication
                                    • 3. Display and peripherals

                                      IBM SurePOS 500 Models 5x5 Technical Mastery Sample Questions:

                                      1. Where is the hard disk drivelocated in the IBM SurePOS 5x5?

                                      A) in the center of the system, underneath the center tower cover
                                      B) at the front of the system, directlyunderneath the front cover
                                      C) at the rear of the system, just above the power supply
                                      D) at the rear of the system, behind the I/O tailgate cover


                                      2. Which operating system is NOT supported on the IBM SurePOS 5x5?

                                      A) IBM PC DOS 2000
                                      B) Microsoft Windows 2000
                                      C) Microsoft Windows Embedded for Point of Service
                                      D) Microsoft Windows XP Professional
                                      E) IBM 4690 Operating System


                                      3. Which resource should be used to research a problem or obtain technical information about real field problems?

                                      A) IBM Retail Field Handbook
                                      B) Knowledgebase
                                      C) Tech Talk
                                      D) Technical Notes


                                      4. After completing the physical procedures required in resetting CMOS, what is the next step?

                                      A) run the IBM Diagnostics for POS to validate the CMOS settings
                                      B) run the Setup Utility and select the Load Optimized Defaults option to restore CMOS settings
                                      C) access the IBM Retail Store Solutions Web site and download the latest drivers for any connected POSperipherals
                                      D) access the IBM Retail StoreSolutions Web site and download the latest level of BIOS


                                      5. Which three improvements have been realized in the touch screen implemented in the IBM SurePOS 5x5 models? (Choose three.)

                                      A) It has improved sunlight immunity.
                                      B) The touch firmware is flash upgradeable in the field.
                                      C) The sensitivity of the touch can be regulated.
                                      D) The touch area has been enlarged.
                                      E) It has an anti-glare coating that is almost imperceptible.
                                      F) It has a second generation touch-controller chipset.


                                      Solutions:

                                      Question # 1
                                      Answer: B
                                      Question # 2
                                      Answer: E
                                      Question # 3
                                      Answer: B
                                      Question # 4
                                      Answer: B
                                      Question # 5
                                      Answer: A,B,F

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