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CIPS Operations Management Sample Questions:

1. Inventory Management is an important focus of operations within the Construction Industry. Is this TRUE?

A) yes- its important that materials are ordered to the correct timescale to ensure the project remains on track
B) no- inventory management is a key focus in the manufacturing industry only as raw materials are converted into outputs
C) yes- this is the most important aspect of managing a construction project
D) no- the construction industry does not require the storage of inventory

2. A lorry used for transporting goods between warehouses has a light that flashes up on the dashboard when engine oil needs to be replaced soon. This is an example of what form of maintenance?

A) preventative
B) run to breakdown
C) reactive
D) condition-based maintenance

3. Spotted Elephant Ltd is a confectionary manufacturer whose operations department is headed by Brian. Brian is looking into Total Quality Management and ways of implementing this in the factory. He is considering the introduction of Total Productive Maintenance. What would this involve?

A) using a pull inventory system
B) introducing quality assurance processes for the confectionary items produced
C) servicing the machinery more frequently
D) business process re-engineering

4. Companies that have high-visibility processes require higher levels of customer management skills than companies with low-visibility processes. Is this TRUE?

A) no- low visibility companies must focus on increasing levels of customer service
B) no- all companies require customer management skills
C) yes- high visibility companies often have lower operating costs because of this
D) yes- high visibility companies often have higher operating costs because of this

5. Isobel is an Operations Manager at a plastics company and is conducting a Failure Mode and Effective Analysis (FMEA) on some products that the company manufactures. Which of the following areas would malfunctions be detected in when conducting a FMEA? Select TWO

A) operations
B) process
C) design
D) delivery

Solutions: