CIPS L5M9 exam : Operations Management

Exam Code: L5M9
Exam Name: Operations Management
Updated: Oct 26, 2026
Q & A: 124 Questions and Answers

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CIPS L5M9 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Quality Management and Performance Measurement	15-20%	- Quality control, assurance and improvement tools - Quality standards: ISO 9000 series and related frameworks - Measuring efficiency, productivity and customer satisfaction - Total Quality Management (TQM) concepts and application - Key Performance Indicators (KPIs) for operations
Topic 2: Lean, Agile and Responsive Operations	15-20%	- Lean principles: waste elimination, value stream mapping - Comparison and integration of lean and agile - Agile approaches: flexibility, responsiveness and speed - Application in manufacturing, service and public sectors
Topic 3: Principles of Operations Management	15-20%	- Linkages between operations, procurement and supply chain - Value creation, efficiency and effectiveness - Operations strategy alignment with organizational goals - Definition, scope and role of operations management - Input-transformation-output model
Topic 4: Operational Risk, Sustainability and Ethics	15-20%	- Sustainable operations: green practices, circular economy - ESG considerations in operational design and delivery - Ethical and responsible operations management - Identifying, assessing and mitigating operational risks
Topic 5: Process Design, Planning and Improvement	20-25%	- Benchmarking and process optimization - Capacity planning, demand management and resource allocation - Process mapping, workflow and design principles - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Forecasting, scheduling and inventory management

CIPS Operations Management Sample Questions:

Question #1

Inventory Management is an important focus of operations within the Construction Industry. Is this TRUE?

A. yes- its important that materials are ordered to the correct timescale to ensure the project remains on track
B. no- inventory management is a key focus in the manufacturing industry only as raw materials are converted into outputs
C. yes- this is the most important aspect of managing a construction project
D. no- the construction industry does not require the storage of inventory

Reveal Solution Discussion 0

Correct Answer: A 🗳️