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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. IT サービス管理システムを改善する場合、サービスプロバイダーの企業目標/要件への継続的なコンプライアンスを確保するには何を考慮する必要がありますか?

A) 自社が定める基準
B) プロセス文書を更新する時期
C) 競合他社の工程管理システム
D) 人事部門が利用できる予算

2. リリース管理の責任の 1 つは、ソフトウェアのマスター コピーが安全な場所に確実に保管されるようにすることです。
この場所の名前は何ですか?

A) 決定版ソフトウェア ライブラリ (DSL)
B) 構成管理データベース (CMDB)
C) ソフトウェア配布ライブラリ
D) 容量データベース

3. 情報セキュリティ管理における「完全性」という用語は何を意味しますか?

A) 情報の正確性、完全性、正確性
B) 不正使用から情報​​を保護する
C) IT 組織に対する忠誠心についてサポート スタッフをスクリーニングする
D) 情報へのアクセスを監視する

4. サービス管理計画におけるサービス管理の範囲は何によって定義されますか?

A) インフラストラクチャのサイズ
B) 実行される特定のプロセス
C) サービスの場所
D) スタッフ数

5. 品質目標を達成することで何を改善できるでしょうか?

A) 構成マネージャーの個人的な満足度
B) サービスの有効性
C) 不正パティとの関係
D) 関心のあるサプライヤーとの関係

Solutions: