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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. A message processor decides to send a message to SAP.
What action should be taken from the Solution Manager Service desk?

A) Increase the priority of the message tospeed up response time from SAP
B) Select Get information for SAP and then select theText Ids to be forwarded to SAP
C) Set the message status to In Process
D) Set the message status to Update Message with SAP

2. What is a work center in the SAP Solution Manager? (Choose two)

A) Software to monitor SAP systems
B) A tailored and role-based user environment
C) A web-based access point to enhance support functions enablement
D) A user community

3. How can you define the role of the Partner Services Advisor (PSA)? (Choose two)

A) Acts as a single point of contact for partner needs within the partner Edge framework.
B) Liaises with the end customer of the Partner to assist with the booking process.
C) Is available 24*7 by phone or email.
D) Develops a service plan.

4. Which tasks can you perform manually in a Managed System configuration? (Choose two)

A) Implementation of benchmarking procedures
B) Redirection of system calls to SAP Support Backbone
C) Adjustment of HTTP Log Parameter
D) Configuration of DBA Cockpit

5. What is the Service Level Agreement (SLA) for Initial Response Time for high priority issues?

A) 1 hour
B) 4 hours
C) 8 hours
D) 2 hours

Solutions: