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Peoplecert CMS7 exam : ITIL V3 Foundation
- Exam Code: CMS7
- Exam Name: ITIL V3 Foundation
- Updated: Sep 19, 2026
- Q & A: 370 Questions and Answers
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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Selected ITIL Processes | 25% | - Service Level Management - Service Asset and Configuration Management - Problem Management - Change Management - Release and Deployment Management - Incident Management |
| Topic 2: Generic Concepts and Definitions | 10% | - Service Assets and Configuration - Key Terminology - Service Level Agreements |
| Topic 3: Functions and Roles | 10% | - Key Roles - Service Desk - Application Management - Technical Management - IT Operations Management |
| Topic 4: Technology and Architecture | 5% | - Architectural Considerations - Enabling Technology |
| Topic 5: ITIL Service Lifecycle | 20% | - Service Transition - Service Strategy - Service Design - Service Operation - Continual Service Improvement |
| Topic 6: Key Principles and Models | 15% | - Process Model - Service Portfolio - Governance Model - Deming Cycle |
| Topic 7: Service Management as a Practice | 15% | - Stakeholders and Value Creation - Concept of Service and Service Management - Governance and Best Practice |
Peoplecert ITIL V3 Foundation Sample Questions:
What is most likely to cause a loss of faith in the Service Level Management process?
- A. Inclusion of items in the SLA that cannot be effectively measured
- B. Measurements that match the customer's perception of the service
- C. Clear, concise, unambiguous wording in the Service Level Agreements(SLAs)
- D. Involving customers in drafting Service Level Requirements
Correct Answer: A š³ļø
Which of the following module would be MOST useful in helping to define an organizational structure?
- A. Service Model
- B. Continual Service improvement (CSI) model.
- C. RACI model
- D. The Deming Cycle
Correct Answer: C š³ļø
Which of the following is NOT a characteristic of a process?
- A. It is measurable
- B. Responds to specific events
- C. A method of structuring an organization
- D. Delivers specific results
Correct Answer: C š³ļø
What is the name of the group that should review changes that must be implemented faster than the normal change process?
- A. Technical management (TM)
- B. Urgent change authority (UCA)
- C. Emergency change advisory board (ECAB)
- D. Urgent change board (UCB)
Correct Answer: C š³ļø
Which of these are objectives of Service Level Management
1: Defining, documenting and agreeing the level of IT Services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4:
Identifying possible future markets that the Service Provider could operate in
- A. 1, 2 and 3 only
- B. 1 and 2 only
- C. 1, 2 and 4 only
- D. All of the above
Correct Answer: A š³ļø
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