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IBM C2180-526 exam : IBM Application Integration Middleware L1 Support Application Development

C2180-526 Exam Questions
  • Exam Code: C2180-526
  • Exam Name: IBM Application Integration Middleware L1 Support Application Development
  • Updated: Sep 16, 2026
  • Q & A: 55 Questions and Answers
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IBM C2180-526 Exam Syllabus Topics:

SectionObjectives
Topic 1: Tools and Support Processes- Support tools usage
  • 1. CallCenter and tracking tools
    • 2. IBM Support Assistant (ISA) usage
      Topic 2: Customer Support and Problem Management- Handling customer inquiries
      • 1. Severity and escalation handling
        • 2. Problem Management Record (PMR) procedures
          Topic 3: Fundamentals of Application Integration Middleware Support- Middleware architecture and components
          • 1. Overview of IBM integration middleware components
            • 2. Roles and responsibilities of L1 support
              Topic 4: Troubleshooting and Diagnostics- Diagnostic procedures
              • 1. Using diagnostic tools and logs
                • 2. Identifying common issues in middleware systems

                  IBM Application Integration Middleware L1 Support Application Development Sample Questions:

                  Question #1

                  What would a L1 support professional use Really Simple Syndication (RSS) feed for?

                  • A. to program an application.
                  • B. as a reliable tool for Site Services.
                  • C. to change a Web page.
                  • D. to subscribe to updates from a Web page.
                  Reveal Solution  Discussion  0

                  Correct Answer: B  🗳️

                  Question #2

                  What is the encryption level and method that is used by Assist On-site (AOS)?

                  • A. 256-bit Triple Data Encryption Standard (DES)
                  • B. 128-bit Advanced Encryption Standard (AES)
                  • C. 128-bit Data Encryption Standard (DES)
                  • D. 64-bit Advanced Encryption Standard (AES)
                  Reveal Solution  Discussion  0

                  Correct Answer: A  🗳️

                  Question #3

                  While working on a defect Problem Management Report (PMR). the customer needs extensive
                  "how to" assistance from the L1 support professional in obtaining needed documentation.
                  Report the time spent:

                  • A. on a new non-defect PMR.
                  • B. using a service given code of R9.
                  • C. on the defect PMR.
                  • D. using a service given code of T9.
                  Reveal Solution  Discussion  0

                  Correct Answer: C  🗳️

                  Question #4

                  When working on a Problem Management Record (PMR), how should the L1 support professional contact the customer?

                  • A. Email the customer as it is quicker than calling them.
                  • B. Communicate in the fashion desired by the customer.
                  • C. Call the customer as it is quicker to talk to them to figure out the issue.
                  • D. Call or email them, both are useful tools of communication.
                  Reveal Solution  Discussion  0

                  Correct Answer: A  🗳️

                  Question #5

                  When setting a follow up (FUP) date with the customer, what should the L1 support professional do?

                  • A. Choose a date that is best for the L1 support professional.
                  • B. Inform the customer in writing of the date of the next follow up, and set the date to that date.
                  • C. If working on a voice Problem Management Record (PMR). ask the customer for the date, or. if working on an electronic PMR. advise of the date.
                  • D. In talking with the customer, ask them when it would be best to set a follow up and set the date to that date.
                  Reveal Solution  Discussion  0

                  Correct Answer: D  🗳️

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