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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. What is the encryption level and method that is used by Assist On-site (AOS)?

A) 256-bit Triple Data Encryption Standard (DES)
B) 128-bit Advanced Encryption Standard (AES)
C) 128-bit Data Encryption Standard (DES)
D) 64-bit Advanced Encryption Standard (AES)

2. Why is performing follow up (FUP) on the date set important?

A) It shows commitment to our customers by the support professional.
B) It shows the customer that the Problem Management Record (PMR) is in need of being worked on.
C) To ensure the customer knows they need to send in files.
D) To show the customer that they have not responded.

3. On EcuRepwhat file action for the problem analysis section is valid?

A) Search Files
B) IBM Thread and Monitor Analyzer
C) Explore
D) Log analyzer

4. Prior to transferring a FrontEnd Problem Management Record (PMR) to the BackEnd , a problem summary should be added to the PMR. The FrontEnd process uses the term BEDANT to describe the mandatory information that must be included in the problem summary.
What does the T in BEDANT stand for?

A) Transaction data
B) Target
C) Test Case
D) Transfer

5. A customer opened a PMR to request a fixpack for WebSphere Application Server. What action should the L1 support professional take?

A) Contact L3 to get fixpack.
B) Post thread in developerWorks forum and direct the customer to it.
C) Search for fixpack and provide link and instruction to customer.
D) Close the PMR as it is out of L1 support scope.

Solutions: