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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. Prior to transferring a OneTeam PMR to the BackEnd , a problem summary should be added to the PMR. The OneTeam process uses the term EDANT to describe the mandatory information that should be included in the problem summary.
What does the N in EDANT stand for?

A) Named Advice
B) Nice to have
C) New customer contact
D) Next Action

2. What is the purpose of the Service Given Days measurement?

A) It is the amount of time from CE to the service given code put at the first contact with customer.
B) It is the number of days from Call Entry (CE) to the first final service given code on PMRs.
C) It is the number of days from CE to the non-definitive last service given code on PMRs.
D) It is the number of days from CE to the last final service given code on PMRs.

3. What is one source of information that a FrontEnd engineer should use to resolve a PMR?

A) IMT Intranet home page
B) product support page
C) Extreme Leverage webpage
D) PD Tools home page

4. When does a PMR need to be re-entitled?

A) When the product compid is changed.
B) When the customer cannot speak English.
C) When customer's telephone number is changed.
D) When you find an APAR for the customer's problem.

Solutions: